Organize conversations with stories
Stories are an intuitive way to tell the bot how to react to different situations. Create Stories for frequent questions and cases to save more time for the difficult ones.
Tell the bot what to do in different situations
Choose from a range of actions the bot can take when dealing with a customer. From a simple text answer to providing a CTA right in the chat window.
Go beyond. Just text with buttons, images and cards
Why limit yourself to text only? The bot can reply with images, cards or buttons that can lead to products on your website or put things straight into customers’ carts.
3rd party integrations
ChatBot works with your favorite tools
Connect your bot to Facebook, Slack, Chat widget or LiveChat with just one click. New integrations coming each month!
Use previous conversations to improve your stories
See how your bot is doing by looking up its conversation history. Follow the course of each conversation and make tweaks to your Stories.
Collect your Users
Know people that chat with your bot and build relationships
Create custom users list and utilize them in your marketing campaigns, databases and more.
Test the bot on the fly to iron out the details
Use the in-app chat to test the bot before launch. This will allow you to make sure your Stories work as intended without putting them on your website.
Get insight into your bots’ performance
Reports give an insight into your bots’ performance. With the data in hands, you can get a better understanding of what parts of the stories work and what interactions require additional improvements.
Go beyond what’s in the box
Want even more tools? Go crazy with the ChatBot API and allow the bot to take virtually any action using all kinds of 3rd party tools.