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Stories

Organize conversations with stories

Stories are an intuitive way to tell the bot how to react to different situations. Create Stories for frequent questions and cases to save more time for the difficult ones.

Interactions

Tell the bot what to do in different situations

Choose from a range of actions the bot can take when dealing with a customer. From a simple text answer to providing a CTA right in the chat window.

Rich messages

Go beyond. Just text with buttons, images and cards

Why limit yourself to text only? The bot can reply with images, cards or buttons that can lead to products on your website or put things straight into customers’ carts.

3rd party integrations

ChatBot works with your favorite tools

Connect your bot to Facebook, Slack, Chat widget or LiveChat with just one click. New integrations coming each month!

Conversation Archives

Use previous conversations to improve your stories

See how your bot is doing by looking up its conversation history. Follow the course of each conversation and make tweaks to your Stories.

Live Testing

Test the bot on the fly to iron out the details

Use the in-app chat to test the bot before launch. This will allow you to make sure your Stories work as intended without putting them on your website.

Robust API

Go beyond what’s in the box

Want even more tools? Go crazy with the ChatBot API and allow the bot to take virtually any action using all kinds of 3rd party tools.