Users section

The Users section lets you get closer to the people who chat with your bot as it lists people who have chatted with it. Each person is presented as a separate user with valuable data gathered inside.

Each user profile shows how often the person talks to the bot and when the last chat occurred. You can add them to custom lists, filter them out, export information, and more.

Get started with the Users section

Click the Users icon that you can find on the left sidebar. You can see all users that have chatted with your bot; ordered by the last time they talked to your bot. Also, you can see the first time they initiated a chat with the bot and their email address.

Single user details

Click any user to see the detailed view. You’ll find the user’s name and email address at the top of the screen. Below, you can see all the basic details gathered by the bot when the chat started. You can also see Segments the user is added to, and data gathered during their last chat.

User data

User data is the full list of all default data collected. Some of the user details, such as name and email, can be modified or removed, if necessary.

In the main view, you will see the main user details, such as:

To open the full list of user details, click see more. Now, you can see all the information collected about this person by the bot.

Last session data

Below User data, you can see data collected during the last session. This section lets you know what has changed or happened the most recently if your user had multiple chats.

User chats

Check user chats to see transcripts of all past chats between the bot and the user. When you click a chat, it will automatically redirect you to the Archives section.

Customize the users’ list view

Customizing the main view can help you to find essential leads easier. You can decide what data is visible on the main screen by adding columns or filtering the presented information.

In the Users section, you can see the list of users that have talked with your bot. By default, each person is listed with the following attributes: Name, Email, Last seen, and First seen.

You can easily modify this view by clicking the plus icon, selecting additional attributes, or hiding existing ones.

When the user list gets longer, you can also use filters. You can apply multiple filters to extract valuable information from your list. You can combine many filters and decide if the users must meet all the created criteria or only one of them.

Using more than one filter can help you to find patterns in users behavior such as last seen and location to spot that you’re getting more customers from New York and those from Seattle stopped talking with your bot.

Using more than one filter can help you to find patterns in users behavior such as last seen and location to spot that you’re getting more customers from New York and those from Seattle stopped talking with your bot.

Set up filters

In the main view, all users are selected, so filters can be useful to narrow down the results to choose only a specific group.

1. Click on the Add filter button to open the full list of available filters.

2. Select the filter. You can add multiple filters at once.

3. The list shows only the users who are meeting your requirements.
   

Attributes available to filter users

Attributes allow you to assign information to users or ongoing chats and pass them to web services. They help you personalize chats. Most of them, such as Timezone, City, Language, and Avatar, are automatically received by LiveChat, Slack, and Messenger integrations.

You can also prompt users to collect attributes during the chat. You need to use the same attribute names listed below to do so.

You can filter the users only with the attributes provided above. You cannot filter with your custom attributes or information gathered in the Last session data.

You can filter the users only with the attributes provided above. You cannot filter with your custom attributes or information gathered in the Last session data.

You can also add users to Segments that you can later export and use in your marketing campaigns.

Manage users lists

Users can help you create marketing campaigns, collect data in your databases, and more. Grouping users into segments and exporting them is very simple.

Add users to Segments

Segments can help you to organize user lists by the criteria you want.

1. Create a segment. You can do that in the Settings section of the account.

2. Select users that you want to add to this segment.

3. Click the More button. Choose the Add to Segment option.

4. Choose segments from the list. You can choose more than one. Confirm.

Export users

You can export users added to Segments. The outcome will be in .CSV. You can do that directly in the Users section.

1. Filter out the users you need.

2. Click More button. Choose Export option from the list.
   

3. Save the file.

Delete users

You can delete the users directly in the Users section. You can filter them out using the filter option, or pick them from the list by hand.

1. Choose the users from the list.

2. Click the More button. Choose the Delete option from the list.
   

3. Confirm.
   

Read more:

• Segments

• What are attributes

• LiveChat integration

• Slack integration

• Messenger integration