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AI algorithms work in the background adapting chatbots to customer needs.

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Artificial intelligence chat bot

Customer service powered by AI

ChatBot uses AI to help you better support, engage, and sell across channels.

Natural Language Processing

Interpret human speech and deliver well-tailored responses with NLP algorithms.

Machine Learning

ChatBot analyzes user input to continuously improve performance.

ChatBot Artificial intelligence - NLP and Machine Learning

MATCHING SYSTEMS

Right answers in a flash

ChatBot applies two matching systems to match user questions with chatbot responses. Machine learning algorithms check entire sentences, while keywords you choose put a fine point on matching.

ChatBot matching systems - Machine Learning and Keywords
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CONTEXT MANAGEMENT

Natural conversations

Logical conversation structures for ChatBot Stories keep your chatbot on topic. Customers will feel like they’re having a natural conversation.

Custom messages for unrecognized phrases

Custom fallback messages give chatbots a way to naturally continue the conversation, even when they run into inputs outside their Story. Better, ChatBot collects unrecognized phrases to keep improving your Stories.

Chat bot custom fallback messages

AI algorithms control context

Customers will be guided through the conversation tree in a natural way. They’ll receive appropriate responses such as if they want to delete personal data at the end of a chat.

Smart chat bot responses for better user experience

TRAINING

Improve with each chat

ChatBot automatically saves all unrecognized phrases and suggests them as possible Story additions. Add suggestions with one click.

Conversational chat bot before and after ChatBot training

ENTITIES

Your clever chatbot

Entities are lists and synonyms of your products, locations, and services. They help chatbots catch and validate data important for your Story.

ChatBot entitie
Email icon

Email

Make sure that your customers entered the correct email address to stay in touch.

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Phone number

Let the chatbot validate phone numbers entered by users and never miss a lead.

Custom entity icon

User entities

Make your own entity – your company’s product list or anything you want.

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