Goal for LiveChat

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Dariusz Zabrzenski
1 min read
updated: Apr 4, 2022

Use LiveChat goals in your chatbot scenarios and know your bots’ performance.

Add goals to your scenarios to measure how well your bots are performing. You can track successful purchases, sign-ups or anything you want.

Remember that you must set up goals on your LiveChat account first.
Remember that you must set up goals on your LiveChat account first.

LiveChat allows creating three types of goals:

Learn how to configure goalsLink icon

This bot response is designed only for LiveChat. Remember that you need an active LiveChat integration to use this bot action.

  1. First, go to your LiveChat account and follow these steps to add new goals.

  2. When you’re ready, open the goal and copy to clipboard from the URL its ID.

  3. Now, go to your ChatBot account and open the story.

  4. Add the Mark Goal action whenever you want to mark your goal as successful.

  5. Open the Mark Goal action and paste the goal ID we’ve copied from LiveChat’s goals.

  6. Close the action and that’s all! Now every time a conversation arrives at this point of the story, the goal will be achieved.

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