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Dynamic and interactive responses for better user experience in chat bot

CHATBOT RESPONSES

Boost engagement with rich messages

Your chatbot uses text, buttons, and images when talking with your customers.

Image

Visuals add fun and bring life to conversations.

Image response

Buttons

Typeless experience equals swift navigation and increased user engagement.

Button response

Card & Carousel

The best way to get customer attention and showcase your offer.

Card and Carousel response

Quick replies

Suggestions that encourage the customer to take action.

Quick replies response

CHATBOT ACTIONS

Actions that do magic tricks

Take full control over your chats without a hitch. Use actions to control, navigate, and save ongoing conversations.

Go to

Smooth conversation flow that guarantees human-like experience.

Go to action

Ask a question

Smart forms that ask questions and validate answers.

Ask a question action

Set attribute

Custom attributes allow you to gather chat data and use it for marketing and sales purposes.

Set attribute action

Add to Segment

Segments let you assign users to groups. Use it to personalize future experience across communication channels.

Add to segment action
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Bactrakcing

Avoid random bot responses by blocking unwanted interactions.

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Reset

Clear all collected data in the course of the conversation to start over.

Create ticket in LiveChat chat bot action - icon

Create a LiveChat ticket

Let customers create tickets while chatting with your chatbot.

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Transcript for LiveChat

Send chat transcripts to you and your customers via email.

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Transfer to LiveChat agent

Allow customers to start a chat with a customer service agent whenever needed.

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Webhooks

Connect ChatBot with your favorite apps and services.

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FILTERS

Smart filters to guide chats

Create an individual journey for each customer based on criteria you choose and provide personal support for your customers.

Filters for better user journey and user experience in ChatBot
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What are filters?

Filters can help you navigate chats and create a personalized experience for your users. Tailor your chatbot answers and apply filters to guide conversations in desired directions.

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Available filters for you

There are five filters you can apply: Attribute, Lifespan, Score, Resolver Query, and Trigger. Use them to create a unique experience for your customers.

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