Image of an author
Sylwia Kocur
2 min read
updated: Jan 2, 2024

Segments allow the creation of lists that can be utilized in marketing campaigns, databases, and more.

ChatBot automatically collects all users who chat with the bot and stores their data in the Users section. You can browse this section to find a particular person or a group that meets specified criteria. You can also add users to Segments at any point of the bot structure, depending on your needs. The user will be added to the list when the block is triggered on the structure.

Segments can help you to organize user lists and let you export them to .CSV files. You can then manage them with external applications or edit in spreadsheets.

Create a new segmentLink icon

Creating and editing segments is very simple and it helps you to keep everything in perfect order. Each list can be easily modified, renamed or deleted.

  1. Go to the User segments section.

  2. Click Add segment button.

  3. Provide the Segment’s name. Click create.

  4. You can see the new Segment on top of the list.

Edit or remove segmentLink icon

  1. To modify or remove a segment, hover over it.

  2. See two new icons: edit and remove.

  3. Click the action you want to perform and confirm.

Be careful when removing. Deleted segments cannot be restored.
Be careful when removing. Deleted segments cannot be restored.

Read more:

Was this article helpful?

Got it!

Thanks for your feedback.

Thank you!

We’re happy to help.

Start a free ChatBot trial
and build your first chatbot today!

Free 14-day trial No credit card required

Discover our text| products