Learn how to use webhooks in ChatBot to extend your bot’s potential and pass information to external services.
Webhooks, also known as web callbacks or HTTP push APIs, are increasingly popular API concepts that provide a lightweight and speedy way to exchange data between applications. With webhooks, you can quickly pass and retrieve information from a matched interaction to your web service, enabling immediate communication and data transfer.
You can also use webhooks to collect data from active chats and pass it to your database. This feature allows you to connect the conversation with the information you have stored on your backend and provide a bot message or attribute based on that information.
With webhooks, you can make your chatbot more dynamic and customize it for each user. Here are some of the most popular use cases for webhooks:
Checking if the visitor is an existing customer.
Providing special bot responses for VIP customers, such as routing them to agents reserved for VIPs only.
Giving account information to users, like account balances, contact details, and subscription statuses.
Enabling the activation of customer accounts through the chatbot.
These are just a few examples of the many ways you can use webhooks to improve your chatbot.
To set up your first webhook in ChatBot, follow the steps from this article.
For more technical information regarding webhooks usage, visit our documentation page.