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Text Shopify

Shopify AI chatbot
that answers and sells

Put your store's service on offense. The AI agent replies with the order in view, sells from your live catalog, and saves the sale at checkout.

Free 14-day trial No credit card required AI agent included

Shopify AI chatbot by Text recommending products with add-to-cart buttons in chat while a shopper browses the store Shopify AI chatbot by Text recommending products with add-to-cart buttons in chat while a shopper browses the store

Solve cases

The AI agent resolves order and shipping questions with real store data.

Recover carts

Bring shoppers back to what they left behind and help them check out.

Grow sales

Turn store conversations into orders you can count in your reports.

Over 35,000 brands are already selling through service with Text

ToyotaS&P GlobalUnileverHuaweiMotorola SolutionsAdobePayPalKPMGHyundaiLGMcDonald'sMercedes-Benz

Shopify order details inside every chat

Nobody asks for an order number twice. Your team and your AI agent answer with the full picture.

Shopify order placed during a chat, marked paid and fulfilled, with items, quantities, and prices

Last order in view

See history, payment, fulfillment, and shipment status for every order in one view.

Live Shopify cart with three items worth 1,035 dollars and activity two minutes ago

Live cart in the chat

See what shoppers add to their carts in real time and step in at the right moment.

Recent Shopify orders with product variants, quantities, and prices

Product-level detail

Order number, total value, items, quantities, and prices. No Shopify tab required.

AI agent noticing a shopper comparing options and offering to help choose

Chat where shoppers decide

The widget runs on your storefront and Thank you page on every plan, and on the checkout page with Shopify Plus.

AI agent sales report showing revenue up 982 dollars versus the previous period

AI sales tracked

AI agent sales get their own report, and the Sold section keeps every closed order one click away.

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AI agent for
your Shopify store

An AI shopping assistant inside Text that reads your catalog, cart, and order data, and completes tasks for your shoppers.

AI agent trained on store knowledge sources recommending bikes with add-to-cart in a Shopify chat AI agent trained on store knowledge sources recommending bikes with add-to-cart in a Shopify chat

AI agent

Your AI agent spots buying signals, decides what to do next, and runs conversations on its own.

AI agent offering a back-in-stock email alert after spotting buying intent in a store chat

Read buying intent

Every interaction is read for buying intent, so the AI agent acts the moment a shopper leans in.

Customer profile next to a Shopify chat showing contact info, total spend, past orders, and recent conversations

Customer details

Instant context: contact info, total spend, past orders, and recent conversations.

Language control icon

Language control

Control which languages your AI agent uses to respond to customers.

AI resolution icon

AI resolution

Track how many chats your AI agent resolved without human support.

Custom instructions icon

Custom instructions

Define your AI agent's role, tone, and limits with custom instructions.

Shopify chatbot integration in four steps

From signup to selling AI agent in minutes. No coding required.

Create your account

Sign up free with your business email. 14 days free, no credit card required.

Connect Shopify

Install the Text app from the Shopify App Store and approve the permissions. Order data starts flowing.

Add the widget

Turn on the chat widget in the Shopify theme editor and click Save.

Let it sell

The AI agent answers with order context, and the sales it closes land in your reports.

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Trained on your content.
Tracked in real time.

AI agent that knows your store, sounds like your team, and gets better over time.

You set the rules.
AI plays by them.

Use your website, product pages, FAQs, and support articles to train your AI chatbot.

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Set the rules and train your Shopify AI chatbot with your content
On-brand AI replies with consistent tone and style in every message

On-brand in every reply.

Every message from an AI agent stays on-brand, with consistent tone, style, and answer length so shoppers always get an experience that feels like you.

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Live insights into
your team and AI.

Track team & AI performance in real time, or over any period you choose.

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Live insights tracking AI and team performance in real time
Wembley

$1.5M

Revenue after 8 months

Sephora

+25%

Average order value

Stratco

80%

AI resolution rate

A Selling Agent built for Shopify

Semantic search across your live catalog, product cards with add-to-cart right in the chat, and revenue tracked per conversation. Every store chat is a chance to close.

A chat interface with an AI customer support agent recommending headphone models to a customer through automated product suggestions. An AI customer service agent exchanging automated chat messages with a customer, showing how customer service software collects email and phone details through conversational messaging. A chat interface showing an AI agent recommending headphone accessories to a customer, illustrating an automated cross-sell interaction with product options. An automated chat between an AI sales agent and a customer, sharing a discount code and demonstrating how AI messaging tools assist with checkout and conversion optimization. A conversation between an AI customer support agent and a customer about international shipping, illustrating how customer service automation and an AI agent provide delivery details and real-time support. A chat between an AI sales agent and a customer discussing a bulk order quote, showing how AI agents and customer service automation assist sales teams with discounts and wholesale requests.

Product recommendations

Your AI agent matches customers with products they actually want. Personalized suggestions based on browsing history, cart contents, and conversation context.

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Lead capture

Generate and qualify leads instantly, in the right moment. Lead generation becomes part of the conversation experience.

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Cross-sell and upsell

Deliver timely, relevant messages based on behavior and intent. Every nudge feels personal and drives action.

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Personalized offers

Serve tailored offers at the perfect moment. Context-aware incentives drive sales without feeling pushy.

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Instant FAQ answers

Automate over 80% of chats and tickets. Your team gets time back, and customers get answers instantly.

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Smart handoff to humans

Transfer conversations with full context and zero repetition. Pick up the thread seamlessly to keep the momentum.

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Skills that save the sale

Skills tell your AI agent when to act and what to do. Pick a ready-made one or write your own in plain language, and it runs on every chat.

Save the sale

When

When a shopper hesitates at checkout or asks for a discount, step in and save the sale before they leave.

Checkout coupon

When

When the customer is on the checkout page and asks for a discount, offer the code lastminute5.

Bundle discount

When

When the cart holds two or more items, offer the bundle code 2for5less.

Order status

When

When a customer asks about their order, look it up and reply with the delivery status.

Insurance upsell

When

When a shopper adds electronics to the cart, recommend product protection with a direct link.

Subscription rescue

When

When a subscriber asks about their renewal, offer a deal that keeps them on board.

Each card above is the entire setup. Write your own skill the same way, in one plain sentence.

Put skills to work

Every chat feeds your Klaviyo flows

Text and Klaviyo now work as one stack. The Klaviyo chatbot integration connects your store conversations to the email and SMS flows you already run.

Chat widget offering a store visitor 10 percent off for subscribing, beside the four Klaviyo steps the chat sets running Four workflow steps running after a store chat: the profile is fetched, the event is tracked, and the record is updated in Klaviyo

Profiles from chat

An email shared in chat creates the Klaviyo profile or refreshes the one you already have. Nothing waits on an export.

Signals become events

A product card opened or an item added to the cart is tracked as an event, ready for the abandonment flow you already run.

Consent handled in chat

Shoppers opt in or opt out mid-conversation, and your Klaviyo lists reflect the choice right away, with no cleanup later.

See how the Klaviyo chatbot integration works.

Handoff on your terms

The AI agent runs the routine, your team steps in exactly when you want, and every result lands in your reports.

You set the escalation rules.

Decide when a chat goes to a human or becomes a ticket. The conversation arrives with full history, and if no teammate picks up within 30 seconds, a ticket is created automatically.

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AI agent bringing a security teammate into the conversation, with the chat transfer confirmed
Text inbox showing AI agent chats with solved and sold sections, tickets, and channel views in one interface

Agents and tickets,
one interface.

Human agents, AI chats, and tickets live in one inbox. Assign, reply, and resolve without switching tools.

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See beyond sales.

Sales reports count the orders placed during a conversation or within 30 days after it. Chats, leads, cases, and the missed ones get their own reports, so you see opportunities as clearly as wins.

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Reports overview in Text showing earned sales next to AI agent sales with report categories in the sidebar

What is a Shopify AI chatbot?

A Shopify AI chatbot is an AI assistant that lives in your store's chat widget and handles customer conversations end to end. It trains on your website and help content, reads live order, cart, and product data from Shopify, and answers questions like order status and product availability on its own. The best ones go further: they recommend products with add-to-cart right in the chat, recover carts, act on checkout hesitation, and hand hard cases to your team with full context.

Does Shopify have a built-in chatbot?

Shopify's built-in tools cover simple storefront chat. A dedicated AI chatbot adds an AI agent that trains on your content, acts on store data, and reports the sales it brings in. You can add ChatBot.com to your store from the Shopify App Store in a few minutes.

What to look for in a Shopify AI chatbot

Three things separate a chatbot that deflects from a chatbot that sells. First, order and cart context inside the conversation, so every answer is specific. Second, an AI agent that takes action instead of only answering. Third, sales attribution that counts the orders your conversations create. If a chatbot cannot show you the revenue it drives, it is a cost. If it can, it is a profit engine.

Frequently Asked Questions

A Shopify AI chatbot is an AI-powered assistant that lives in your store's chat widget and handles customer conversations for your business. It answers questions about products, orders, and shipping using your store's real data, recommends items from your live catalog, and hands the conversation to a human agent when needed. ChatBot.com connects the AI agent directly to Shopify, so every reply is grounded in the customer's last order, current cart, and your product inventory.

Create a free Text account, then connect your store by choosing the Shopify install method in the website widget settings. Approve the app permissions, add the widget to your storefront in the Shopify theme editor, and click Save. The whole setup takes a few minutes and requires no coding. Once the status shows Connected, order data starts flowing into your chats.

Yes. The AI customer service agent trains on your website, help center, and product catalog, then answers common questions like order status, shipping times, and product availability on its own. It replies in your customer's language and stays on brand in every message. When a case needs a human touch, it transfers the conversation with full context so your team picks up without asking anything twice.

Yes. The AI agent recognizes returning customers with items left in their carts and starts the conversation where they left off. It brings back the saved cart, answers the questions that were standing in the way, and helps the shopper check out. Orders placed this way land in your sales reports.

Yes. Set up the discount skill and the AI agent shares a predefined discount code whenever a customer asks for one. You stay in control of the code and its description, and the orders that follow get counted in your sales reports.

The chat widget works on your storefront on every Shopify plan, and you can add it to the Thank you page as well. Showing the widget on the Checkout page is available for stores on Shopify Plus.

No. The Shopify install method handles the technical part for you. You approve the app, add the widget in the theme editor, and save. If you prefer, you can also install the widget manually or through Google Tag Manager.

Shopify includes basic chat tools, but it does not ship with a full AI chatbot that resolves support questions and sells on its own. To get one, install ChatBot.com from the Shopify App Store. The integration connects your store data in a few clicks, and the AI agent starts answering with order, cart, and product context right away.

The best AI chatbot for Shopify is the one that works with your store data instead of alongside it. Look for three things: order and cart context inside every conversation, an AI agent that takes action instead of only answering, and sales attribution that shows the orders your chats bring in. ChatBot.com delivers all three and comes with a free 14-day trial, so you can measure the results in your own store.

Yes. The customer's last order shows up right next to the conversation, with the order number, payment and fulfillment status, total value, and every item with quantities and prices. When a shopper adds items to their cart, the live cart value appears too. Your team and your AI agent both answer with the full picture, and nobody asks for an order number twice.

The Selling Agent is the Text AI agent working as your store's sales assistant. It searches your live catalog to match what the shopper describes, shows product cards with add-to-cart right in the chat, and tracks the revenue of every conversation. It is built for Shopify, so it sells from your real inventory from day one.

Sales reports count the orders placed during a conversation or within 30 days after it, for your team and for the AI agent on its own. The Sold section collects every chat where the AI agent closed an order, and the Sale filter finds them in your archives. You see exactly what your Shopify chatbot contributes to revenue.

The integration itself is free of charge. To use it, you need a Text account, and every plan starts with a free 14-day trial with no credit card required. Connect your Shopify store during the trial and see the results before you pay anything.

Make every chat a checkout

Free 14-day trial No credit card required AI agent included