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What happens on the call

  • We will talk about your use case for AI Agent
  • We show you how Text automates customer support and drives revenue

Our Success Team is ready to help you

Success Team
  • SOC 2 Type 2
  • SSO via SAML 2.0
  • GDPR

Enterprise AI chatbot platform that turns service into revenue

Resolve support across web, email, WhatsApp, and Messenger, then turn those same conversations into qualified leads and sales.

Free 14-day trial No credit card required

Enterprise AI chatbot resolving a customer conversation next to the visitor profile and controls. Enterprise AI chatbot resolving a customer conversation on a website.

Over 35,000 brands are already selling through service with Text

ToyotaS&P GlobalUnileverHuaweiMotorola SolutionsAdobePayPalKPMGHyundaiLGMcDonald'sMercedes-Benz

Built for enterprise

The AI agent knows your business, your systems, and every customer it talks to.

AI agent connected to a website URL, a PDF, and a text file as knowledge sources

Trained on your knowledge

Point the AI agent at your websites, help center, and documents. It answers from what you publish and refreshes on the schedule you set.

Customer profile with contact details, local time, and recent conversations across channels

Knows every customer

See who you are talking to: contact details, history, and every recent conversation across channels in one panel.

Visited pages timeline showing which pages a customer opened and how long they stayed

Answers with full context

The AI agent sees the page a customer is on and the journey behind it, so replies land in context.

Tone of voice options with an on-brand reply from the AI agent

On brand, every time

Set the tone, style, and answer length once. Every reply reads like your team, in any language you support.

Customer request routed to the right specialized agent among available agents

Routes to the right team

Detect intent, language, or account type and send the chat to the specialized agent or team that fits.

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Enterprise chatbot
with an AI agent inside

The chat widget opens the conversation. Behind it, an AI agent reads intent and carries the exchange end to end.

AI agent offering a discount code with a copy button, confirmed as copied by the customer

Offers that land

A well-timed code, free shipping at the right total, an upgrade that fits: the AI agent makes the offer when it counts.

Assistant greeting a returning customer with quick actions to start a chat or check an order

Start the conversation

Campaigns invite customers in: a greeting on the pricing page, a nudge after a quiet minute of browsing. The AI agent takes it from there.

AI agent reading a buying signal and acting on it during a conversation

Read buying intent

Pricing checks, comparisons, a long look at your plans: the AI agent reads the signal and acts while interest is warm.

Language control icon

Language control

Choose the languages your AI agent speaks, from one to all of them.

AI resolution icon

AI resolution

Count the conversations your AI agent closes with no human help.

Custom instructions icon

Custom instructions

Write the role, the tone, and the hard limits in plain language.

AI agents with a sales instinct

Every support conversation is a chance to capture a lead, book a meeting, or close a sale. The AI agent spots the opportunity and acts, and your reports show the revenue it brings in.

A chat interface with an AI customer support agent recommending headphone models to a customer through automated product suggestions. An AI customer service agent exchanging automated chat messages with a customer, showing how customer service software collects email and phone details through conversational messaging. A chat interface showing an AI agent recommending headphone accessories to a customer, illustrating an automated cross-sell interaction with product options. An automated chat between an AI sales agent and a customer, sharing a discount code and demonstrating how AI messaging tools assist with checkout and conversion optimization. A conversation between an AI customer support agent and a customer about international shipping, illustrating how customer service automation and an AI agent provide delivery details and real-time support. A chat between an AI sales agent and a customer discussing a bulk order quote, showing how AI agents and customer service automation assist sales teams with discounts and wholesale requests.

Product recommendations

Your AI agent matches customers with products they actually want. Personalized suggestions based on browsing history, cart contents, and conversation context.

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Lead capture

Generate and qualify leads instantly, in the right moment. Lead generation becomes part of the conversation experience.

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Cross-sell and upsell

Deliver timely, relevant messages based on behavior and intent. Every nudge feels personal and drives action.

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Personalized offers

Serve tailored offers at the perfect moment. Context-aware incentives drive sales without feeling pushy.

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Instant FAQ answers

Automate over 80% of chats and tickets. Your team gets time back, and customers get answers instantly.

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Smart handoff to humans

Transfer conversations with full context and zero repetition. Pick up the thread seamlessly to keep the momentum.

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Security and compliance built for enterprise

The controls your security team asks for, documented and ready to review at trust.text.com.

SOC 2 Type 2

Independently audited controls for security and availability.

Custom SSO via SAML 2.0

Route your whole team's login through your own identity provider. Available on Enterprise.

Audit logs on demand

Review who did what, available on Enterprise plans.

Two-factor authentication

Password plus authenticator code, on every plan.

GDPR and DPA

Data Processing Addendum with EU Standard Contractual Clauses, plus export and deletion support.

Encrypted connections

Secure TLS connections and permission-based access across the platform.

Evaluating for a larger rollout?

Talk to our team about custom SSO, audit logs, agent limits, and deploying across multiple brands.

Humans, right on cue

The AI agent covers the routine and pulls your team in at the moments you define.

Escalation on your rules

Choose when a conversation with your support chatbot moves to a person or becomes a ticket. Full history travels with it, and a 30-second no-pickup turns into a ticket on its own.

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AI agent answering a question and transferring the chat to a specialist teammate
Chats report split into manual, assisted, and automated handling with first response time

See AI and team results, live

Follow resolution rate, CSAT, and response times as they happen, or zoom out to any period. Automated, assisted, and manual handling, split out so support reads as a profit line.

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What is an enterprise chatbot?

An enterprise chatbot is the AI customer service software that runs customer conversations at scale, with the security, integrations, and control a large organization needs.

It answers from your own content, acts in the systems you already run, and brings in a human the moment a conversation calls for one.

Knowledge sources connected to the AI agent behind an access-control lock.

Security and governance

Access stays controlled and reviewable. Custom SSO through SAML 2.0 routes logins through your own identity provider, two-factor authentication covers every seat, and audit logs show who did what. Text is SOC 2 Type 2 certified and GDPR ready.

Deep integration

The AI agent works inside the stack you already run. Salesforce, HubSpot, Shopify, Slack, Klaviyo, and Mailchimp connect through Workflows, and anything else connects through webhooks or the API, so a conversation can check an order or write a lead back to your CRM as it happens.

Workflow actions connecting the AI agent to Shopify, HubSpot, Slack, and Mailchimp.
Customers reaching the same AI agent from website, Messenger, Slack, and email.

Scale across brands and channels

Run multiple AI agents, each with its own knowledge, team, skills, and languages, with limits set to fit your rollout on Enterprise. Keep brands and departments cleanly separated while every conversation still lands in one inbox.

Enterprise chatbot vs. a standard chatbot

Capability
Standard chatbot
Enterprise chatbot based on AI agent
Answers
Fixed scripts and keywords
Understands context and answers from your own content
Security
Basic or none
SSO via SAML 2.0, two-factor authentication, SOC 2 Type 2
Integrations
A few native apps
Salesforce, HubSpot, Shopify, Slack, plus webhooks and API
Governance
Limited logging
Audit logs on demand, roles, and permission-based access
Scale
One bot
Multiple AI agents with separate knowledge and teams
14-day free trial

Evaluate it on your own data

Skip the sales gate. Put ChatBot.com in front of your real questions and judge it on results, not a scripted demo.

1

Train it

Point it at your website and documents, then test the answers.

2

Check security

Confirm SSO, roles, and audit logs fit your requirements.

3

Connect a workflow

Wire up one system and watch the AI agent take action.

4

Measure it

Track resolution rate and the sales your chats close.

Free 14-day trial No credit card required

"Text's AI Agent has helped us save our 5-star reputation during a major industry-wide disruption when we had to resolve 15x more chats overnight."

Jamie Miller, Chief Strategy Officer, Funded Trading Plus

93%

CSAT rating

125,000

Chats handled a year

18%

Lower workload

Put your enterprise AI chatbot to work

Frequently Asked Questions

An enterprise chatbot is an AI-powered assistant built to handle customer and employee conversations at scale, across many channels, with the security, integrations, and governance a large organization needs. Unlike a basic scripted bot, it understands context, pulls answers from your own content, takes actions in connected systems, and hands off to a human when a conversation needs one.

ChatBot.com runs on Text pricing, which combines a per-seat subscription with AI resolution usage. Each plan includes a set number of AI resolutions per month, and you can add more when you need them. Enterprise pricing is custom, and covers custom SSO, audit logs, and higher agent limits. Every plan starts with a 14-day free trial and no credit card. See the pricing page for current plans and rates.

Text is SOC 2 Type 2 certified and supports GDPR, including a Data Processing Addendum with EU Standard Contractual Clauses. Enterprise plans add custom SSO through the SAML 2.0 standard and audit logs available on demand. Every plan includes two-factor authentication and encrypted TLS connections. You can review the details at trust.text.com. Regulated teams such as banks deploy an AI chatbot for banking within these controls.

Yes. You can run multiple AI agents, each with its own knowledge sources, team, skills, and profile, so different brands or departments stay separate. Agent limits scale with your plan and are set to fit your rollout on Enterprise. Each agent detects the customer's language and can reply in all languages, one language, or a specific set you choose.

A regular chatbot follows a fixed script and answers a short list of questions. An enterprise chatbot adds three things large teams depend on: security and access control (SSO via SAML 2.0, two-factor authentication, SOC 2 Type 2), deep integration with the tools you already run (Salesforce, HubSpot, Shopify, Slack, plus webhooks and API), and the scale to run multiple AI agents with separate knowledge, teams, and permissions.

Most teams go live the same day. You paste your website URL, ChatBot.com builds a knowledge base from your content, you set a tone of voice and pick which pages to train on, then test and publish. There's no long build cycle: you start with one use case, confirm the results, and expand from there.

ChatBot.com connects to Salesforce, HubSpot, Shopify, Slack, Klaviyo, Mailchimp, WordPress, and more, and reaches anything else through webhooks and the API. Custom skills let the AI agent take real actions mid-conversation, like checking an order, booking a consultation, or writing a lead back to your CRM. You build these in plain language, no code required.

You decide. The AI agent resolves repetitive questions on its own and transfers to a teammate when a conversation needs judgment, either automatically to the first available agent or to a specific team. Handoffs carry full context, so nobody starts from scratch, and your agents get AI reply suggestions to respond faster.