Customer Service Template - ready-tu-use ChatBot template icon

Customer Service Template

Automate answering repetitive questions and improve the user experience.

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Key tasks

Respond to support questions 24/7
Promote your products and offers
Share discount codes
Provide contact information
Collect customer feedback
Customer Service Template - ready-tu-use ChatBot template widget

More about this template

A customer service chatbot can support your customers around the clock, allowing you to take a break when needed. It can answer popular customer questions, guide visitors around your website and provide information about products and prices. You can also use it to share discounts or coupon codes with users who sign up for your newsletter via your chatbot. What’s more, if the customer problem requires a human touch, the bot can inform them where to send an email or let them call your team directly from the chat window. Thanks to using the customer service bot, you can also gather customer feedback in a conversational way to learn more about your customers' needs and wishes.


Add this template to your website, LiveChat, Messenger, and other platforms using ChatBot integrations. Open up new communication channels and build long-term relationships with your customers.

Template features

Answer FAQ questions
Make calls from the chat window
Share contact information
Guide customers through your website
Give information about product and prices
Share coupon codes in the chat window
Collect new newsletter subscribers

Frequently Asked Questions

How can I get this template?

To get access to this template, you need to create a ChatBot account. If you are new to ChatBot, you can make use of a free 14-day trial.

Do I need to have programming skills to launch this template?

No. ChatBot lets you easily download and launch templates on websites and messaging platforms without coding.

Is it possible to customize this chatbot template?

Yes. You can edit its Story, add additional elements, or remove unnecessary ones if needed.

What is a Story?

A Story is a conversation scenario that you create or import with a template. You can assign one Story to multiple chatbots on your website and different messaging platforms (e.g. Facebook Messenger, Slack, LiveChat).

Automate your customer communication

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