ChatBot Features

Enabling end-to-end

customer service automation

Free 14-day trial No credit card required

ChatBot training

Live chat automation

Support tickets

Data collection

Advanced workflows

Users management

AI-Powered

AI chatbot features

Utilize the power of generative AI to automate chats with your customers.

AI Assist

Use your custom AI model to resolve up to 80% of customers' questions.

Chatbot widget powered by AI Assist feature, showing a conversation between a customer and an AI bot where the customer requests a new verification code.

Chatbot widget powered by AI Assist feature, showing a conversation between a customer and an AI bot where the customer requests a new verification code.

AI Knowledge

Scan websites, help centers, or text articles to auto-generate your chatbot.

Learn more about AI Knowledge Learn about AI Knowledge

ChatBot software interface with an AI Knowledge section, allowing for choosing sources used to create an AI bot: Websites, Articles, KnowledgeBase help center and Zendesk help center.

ChatBot software interface with an AI Knowledge section, allowing for choosing sources used to create an AI bot: Websites, Articles, KnowledgeBase help center and Zendesk help center.

Small talk

Reply to casual messages to maintain the natural conversation flow.

A conversation showcasing the ChatBot's Small Talk feature: a customer asks, 'What's your name?' and 'Are you a bot?' and the bot answers these questions.

A conversation showcasing the ChatBot's Small Talk feature: a customer asks, 'What's your name?' and 'Are you a bot?' and the bot answers these questions.

Discover AI features

AI-Powered

Training

Optimize your AI model effortlessly for the best possible performance.

AI Training

Browse, review, and adjust answers generated by AI Assist.

Chatbot's AI Training section displaying an example of a custom question that customers might ask, along with a corresponding answer.

Chatbot's AI Training section displaying an example of a custom question that customers might ask, along with a corresponding answer.

FAQs

Create lists of common questions with predefined answers.

Archives

Preview single chats to analyze how users interact with your chatbot.

Learn more about Training

Create a self-learning AI chatbot

Works with

Live chat automation

Chat widget with ChatBot and LiveChat integration showing the process of redirecting the customer to the live agent during the conversation with the AI chatbot.

Chat widget with ChatBot and LiveChat integration showing the process of redirecting the customer to the live agent during the conversation with the AI chatbot.

Transfer to agent

Transfer chats to live agents when personalized assistance is needed.

Goals

Measure bot performance by tracking conversions, purchases, and more.

Tags

Add tags to chats and categorize them for easier browsing and analysis.

Integrate with LiveChat

Integrate ChatBot with LiveChat

Works with

Support tickets

Create tickets for ticketing systems like HelpDesk, Zendesk, or Freshdesk  to follow up with users after chats.

Integration of ChatBot and HelpDesk with support tickets being passed from the chatbot to the help desk. The ticket is created during the conversation in the ChatBot widget and then sent to the HelpDesk app.

Integration of ChatBot and HelpDesk with support tickets being passed from the chatbot to the help desk. The ticket is created during the conversation in the ChatBot widget and then sent to the HelpDesk app.

Tickets for HelpDesk Tickets for Zendesk Tickets for Freshdesk

Chatbot implementation

Chat Widget for website

Copy a code snippet or use the WordPress plugin to add a chatbot to any website.

Use Chat Widget

An example of a conversation in Chat Widget, including welcome message with Quick Replies, user's question and the bot's answer.

An example of a conversation in Chat Widget, including welcome message with Quick Replies, user's question and the bot's answer.

Widget customization

Customize the look of the Chat Widget by adjusting its look and feel to your brand.

Customize Chat Widget

Chat Widget theme color customization options.

Chat Widget theme color customization options.

Chat bot integrated with Facebook Messenger chat widget.

Works with

Messenger bot

Automatically respond to messages 24/7 on your Facebook page.

Ecommerce chatbot displaying product recommendations in the form of a carousel with images, text, and buttons.

Works with

Ecommerce bot

Connect ChatBot with the Shopify store to boost online sales.

ChatBot integrated with Slack.

Works with

Slack assistant

Integrate ChatBot with Slack channels and assist your team.

Visual Builder

Preview and modify your chatbot in an intuitive visual editor.

Visual Builder, a visual chatbot editor.

Visual Builder, a visual chatbot editor.

Testing tool

Swiftly test your bot live, starting from any point of the chatbot flow.

Flows

Organize your chatbot branches into easy-to-manage categories for simpler maintenance.

Version control

Control changes in your chatbot flow and easily restore previous versions whenever needed.

Meet Visual Builder

Templates

Choose a ready-to-use template from the library for an easier start.

ChatBot Templates: Customer Service Bot, Call Scheduling Bot and other templates.

ChatBot Templates: Customer Service Bot, Call Scheduling Bot and other templates.

Template

Customer Service

Template

Customer Satisfaction

Template

Ecommerce

Browse all chatbot templates

Rich messages

Engage chatters with visually appealing and highly engaging bot responses.

Greetings

Welcome message

Quick replies

Images & GIFs

Gallery

Buttons

Rich message

Greetings

Rich message

Welcome message

Rich message

Quick replies

Rich message

Images & GIFs

Rich message

Gallery

Rich message

Buttons

ChatBot feature where the user can send an image or other attachment like document or video, and it's collected by the chatbot.

Works with

Attachment input

Collect documents, images, and videos sent by users directly in chats.

Use Attachment input

ChatBot feature where the user can send an image or other attachment like document or video, and it's collected by the chatbot.

Works with

Shopify flows

Display product cards, check product availability, and provide order status.

Shopify flow: Product availability.

Product availability

Product availability

Shopify flow: Show products.

Show products

Shopify flow: Order status.

Order status

Use Shopify flows

Data collection and personalization

Data collection and personalization in the chatbot widget: name and phone number are collected during the chat.

Data collection and personalization in the chatbot widget: name and phone number are collected during the chat.

Question

Create questions, forms, and surveys to collect, verify, and process user data.

Attributes

Collect user information to enrich user profiles with data and personalize conversations.

Filters

Customize the conversation based on a variety  of default and custom conditions.

Segments

Group users and direct them to different chatbot flows or export contact information.

Advanced workflows

A/B Testing

Experiment with different flow variants to improve your chatbot experience.

Webhooks

Connect your chatbot with external web services in customizable ways.

Zapier actions

Combine ChatBot with Zapier  to access automation with 5000+ apps.

User management

User analytics

Get access to collected user data and browse chatting history.

Chatbot's user analytics features: Archives displaying all users' chats with personal details such as names, locations, chat sources, and other chat details.

Chatbot's user analytics features: Archives displaying all users' chats with personal details such as names, locations, chat sources, and other chat details.

User export

Export user data for external use in CRMs and marketing automation tools.

ChatBot platform's user export feature.

ChatBot platform's user export feature.

Reports

Trends in chats and users

Follow insights on the number of chats and users, and track the busiest periods.

Trends on chats and users

Trends on chats and users

Most popular interactions

Learn how users engage with particular interactions in your chatbot.

Most popular interactions in chats.

Most popular interactions in chats.

Learn more about Reports

ChatBot integrations: Shopify, LiveChat, Freshdesk, Squarespace, HelpDesk, Facebook Messenger, WordPress, Zendesk, Slack, Zapier.

Integrations

Expand the ChatBot platform capabilities with a variety of complementary tools.

Browse all integrations

Browse all integrations

ChatBot integrations: Shopify, LiveChat, Freshdesk, Squarespace, HelpDesk, Facebook Messenger, WordPress, Zendesk, Slack, Zapier.

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Discover our text| products

LiveChat
Connect with customers

HelpDesk
Support customers with tickets

KnowledgeBase
Guide and educate customers

OpenWidget
Enhance websites with widgets