Get started

Here for the first time? Learn the basics of ChatBot. We’ll show you the ropes.

Overview

Academy

Video lessons on the foundations of chatbot design.

LiveChat Accounts: a new way to log in to ChatBot

The migration of all ChatBot accounts to LiveChat Accounts it’s the first step to allow our users to log in to all of our products from one space without the need to switch.

Archives

Get access to past chats between your bots and users.

Meet the ChatBot platform

Learn the basics of ChatBot.

ChatBot dashboard

Learn how to use the main elements of your dashboard.

Stories

Discover what elements you can use to create a Story.

Create your ChatBot account

Discover how to set up your account.

Supported languages

Check if ChatBot supports your language.

Debug Mode

Enable Debug mode to see what is happening in the ongoing chat while you test the bot.

Testing tool

Test out your chatbot scenario before publishing it.

Entities

Learn how to extract specific information from chats.

Welcome to Help Center

Before you start your journey with ChatBot, we recommend you to browse through the Help Center.

Stories

Clone your Story

Clone your Stories and build new chatbots upon them.

How to map user Intents

Learn how to plan your Story.

Context

Learn what context in ChatBot is and why it’s important.

Learn about Stories

See how to create Stories in ChatBot.

Templates

Black Friday template

Promote your holiday season discounts on your website and Facebook page.

Lead generation bot

Generate new leads, and qualify them automatically.

Customer service bot

Answer customer questions 24/7/.

University bot

Engage more candidates visiting your website.

How to import a template

Discover how you can add a template to Visual Builder.

What are templates

Launch your chatbot faster using ready-to-go templates.

Artificial intelligence

Keywords

Trigger chatbot replies on specific keywords.

Matching system examples

Learn the differences between ChatBot matching systems.

Machine Learning

Learn how the chatbot analyzes user input.

Matching systems

Discover available matching systems in ChatBot.

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