Kacper Wiacek Product Expert Lead
Kacper Wiacek
1 min read
updated: Dec 19, 2023

Entities are knowledge repositories that the bot uses to provide personalized and accurate responses.

They allow you to extract important information from the ongoing conversation, such as phone numbers or email addresses. You can use entities to ensure that your bot captures essential data accurately.

How does it work?Link icon

Entities are like containers that store words and phrases that share similar characteristics, such as movie genres or a list of products. You can create as many entities as you need. To save time, you can also use system entities that are available and ready to use. You can check the list of available system entities to see if any of them meet your needs.

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