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Sylwia Kocur
2 min read
updated: Nov 23, 2023

ChatBot gives you complete control over your bot responses and actions.

A bot is a set of actions & interactions bonded together into a logical structure. The position in that structure defines the interaction’s priority and availability. While the chat proceeds, different bot answers become available.

The current position of the bot defines its possibilities and options called context. The context changes every time the bot moves opening new possible interactions and closing the previous ones.

How does the context workLink icon

When you’re testing your bot in the Testing Tool, triggered interactions are automatically highlighted which can help you to understand what exactly happens in your story.

In the above example, we’ve got five different paths, A, B and C.

  • A and C are root user inputs

  • B is a child user input

So let’s try how it works in our Testing Tool.

  1. We’ve tried to trigger User Input B, but our user is not in this context, and that’s why Fallback was triggered.

  2. We’ve triggered A path firstly and then B path. It ended with success because the user has access to a B context after triggering A path.

  3. We’ve trigger A or C path at the beginning. As you can see, the user can access these interactions at the start. These User Intents are called roots.


  • The root user inputs A and C can always be reached from any point of the story.

  • When A is currently triggered, the bot can match B user input.

What do we need the context forLink icon

The context gives us the control over what happens to the story. It defines the conversation flow and the next steps of the chat. You can decide what happens in every part of the story. Also, you can use the context fallback triggered when the query cannot be matched, if you don’t mind.

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