Build your chatbot
Guidelines on how to create a powerful chatbot Story.
Build your chatbot
This tutorial will show you, step by step, how to create a chatbot using the ChatBot platform. You’ll learn how to test your brand-new bot and find out how you can easily add a chatbot to your website.
Bot responses
Add some fun to your Stories.
Engage users with colorful pictures.
Check which Bot responses are supported by your favorite integrations.
Add specific values to your buttons.
Help the user achieve their goal faster.
Suggest possible answers to the user.
Customize your buttons and define the behavior of your chatbot.
Create several messages and display them randomly to users.
Control how fast your chatbot should respond.
Use plain text and emojis to create the chatbot’s replies.
Show off your products using colorful cards.
Learn about the different types of replies your chatbot can send.
Interactions
Let the user attach files in an ongoing conversation.
Allow the user to trigger specific interactions from any part of the Story.
Decide what your chatbot should do when it doesn't understand the user.
Map out what type of messages the user might send to your chatbot.
Easily organize even the most complex chatbot scenario. Use Flow to develop multiple paths inside your story and represent them on the main tree as individual blocks. Create complex, yet compact, stories and easily locate particular paths on the main conversation tree.
Understand the dependencies between the different types of user input.
Learn how to start your Story.
Actions
Test up to five different chatbot flows at the same time.
Personalize your chatbot communication with Filters. Learn how to display different messages depending on the user's needs and characteristics.
Organize user contacts into segments and export them to web services.
Redirect users to a specific interaction when needed.
Get powerful customer support by using our automated FAQ action. Simply add common user questions, and answer them around the clock 24/7.
Validate multiple user responses and collect leads.
Block previously matched interactions so that the user can’t trigger them again.
Send a chat transcript to your email when the goal of a conversation is reached.
Close the chat when the conversation between the user and the bot is finished.
Easily collect user information using the Set attributes action in ChatBot. Ruse them in your Story and other marketing activities.
Remove users from a selected segment.
Transfer a chat to a LiveChat agent when needed.
Attributes
Learn how to add and use attributes in your conversations.
Reuse collected information to personalize your chats.
See the list of default attributes.
Assign information to users or ongoing chats and pass them to web services.
System entities
Learn how and when to use system entities.
Find out what system entities are available in ChatBot.
Collect customer emails and pass them to your database.
Use a chatbot to capture URLs and pass them to external systems.
Help your chatbot recognize integer numbers.
Extract valuable information from chats.
Collect positive and negative numbers, decimals, and quintillions with a chatbot.
Automatically collect and save yes and no responses.
Collect customer phone numbers with a chatbot.
Recognize yes and no answers without creating endless User says lists.
Use a chatbot to set up the temperature of your electronic devices.
User entities
Learn how to add a custom entity.
Extract specific information from chats.
Learn how to extract information from chats using user entities.
Version history
Keep track of all the changes you’ve made to your Story.
Moments
Check how to set up Moments.
Moments use cases and supported integrations.
