Build your chatbot
Guidelines on how to create a powerful chatbot Story.
Build your chatbot
Learn how to create a chatbot without coding. Test your brand-new chatbot and add it to your website in a snap!
The ChatBot platform allows you to communicate with customers all over the world. In this article, you’ll learn how to add a new language to your story using two methods.
Bot responses
Add some fun to your Stories.
Engage users with colorful pictures.
Check which Bot responses are supported by your favorite integrations.
Add specific values to your buttons.
Help the user achieve their goal faster.
Suggest possible answers to the user.
Customize your buttons and define the behavior of your chatbot.
Create several messages and display them randomly to users.
Control how fast your chatbot should respond.
Use plain text and emojis to create the chatbot’s replies.
Show off your products using colorful cards.
Learn about the different types of replies your chatbot can send.
Interactions
Let the user attach files in an ongoing conversation.
Allow the user to trigger specific interactions from any part of the Story.
Decide what your chatbot should do when it doesn't understand the user.
Map out what type of messages the user might send to your chatbot.
Visually organize even the most complex chatbot scenario.
Understand the dependencies between the different types of user input.
Learn how to start your Story.
Actions
Test up to five different chatbot flows at the same time.
Remove users from a selected segment.
Organize user contacts into segments and export them to web services.
Personalize your chatbot communication.
Provide your customers with answers to common questions about your products and services using the FAQ module.
Redirect users to a specific interaction when needed.
Block previously matched interactions so that the user can’t trigger them again.
Validate multiple user responses and collect leads.
Close the chat when the conversation between the user and the bot is finished.
The Set attribute action lets you save information about your users.
Attributes
Learn how to add and use attributes in your conversations.
Reuse collected information to personalize your chats.
See the list of default attributes.
Assign information to users or ongoing chats and pass them to web services.
System entities
Learn how and when to use system entities.
Find out what system entities are available in ChatBot.
Collect customer emails and pass them to your database.
Use a chatbot to capture URLs and pass them to external systems.
Help your chatbot recognize integer numbers.
Extract valuable information from chats.
Collect positive and negative numbers, decimals, and quintillions with a chatbot.
Automatically collect and save yes and no responses.
Collect customer phone numbers with a chatbot.
Recognize yes and no answers without creating endless User says lists.
Use a chatbot to set up the temperature of your electronic devices.
User entities
Learn how to add a custom entity.
Extract specific information from chats.
Learn how to extract information from chats using user entities.
Version history
Keep track of all the changes you’ve made to your Story.
Moments
Check how to set up Moments.
Moments use cases and supported integrations.
