⚒️ Build your chatbot

Guidelines on how to create a powerful chatbot Story.

Build your chatbot

How to build chatbot from scratch

Build your chatbot flow from scratch and match it to your needs.

How to make your chatbot multilingual

Add multiple languages to your chatbot

How to build your first AI chatbot

Train your chatbot automatically and answer user queries with the help of our in-house AI model.

Version history

Keep track of all the changes you’ve made to your bot and update the version available for your clients.

Bot responses

Add emojis to your chats

Add some fun to your Stories.

Postback

Add specific values to your buttons.

Button

Help the user achieve their goal faster.

Quick reply

Suggest possible answers to the user.

Button settings

Customize your buttons and define the behavior of your chatbot.

Random text

Create several messages and display them randomly to users.

Delay

Control how fast your chatbot should respond.

Text message

Use plain text and emojis to create the chatbot’s replies.

Gallery

Show off your products using colorful cards.

Welcome message

Start the chat with a greeting or prompt users to ask questions.

Image

Engage users with colorful pictures.

What are Bot responses

Learn about the different types of replies your chatbot can send.

Interactions

Attachment input

Let the user attach files in an ongoing conversation.

Start point

See how your bot flow starts.

Fallback

Decide what your chatbot should do when it doesn't understand the user.

Trigger from anywhere

Allow the user to trigger specific interactions from any part of the Story.

Flow

Visually organize even the most complex chatbot scenario.

User input

Map out what type of messages the user might send to your chatbot.

Actions

A/B Test action

Test up to five different chatbot flows at the same time.

Delete from segment

Automatically remove users from a selected segment.

Add to segment

Organize user contacts into segments and export them to web services.

Filters

Personalize your chatbot communication.

Backtracking

Block previously matched interactions so that the user can’t trigger them again.

Go to step action

Redirect users to a specific interaction when needed.

Close chat

Close the chat when the conversation between the user and the bot is finished.

Question action

Gather the user's information in one step.

Context FAQ

Provide your customers with answers to common questions about your products and services using the FAQ action.

Set attribute

The Set attribute action lets you save information about your users.

Attributes

How to use attributes

Learn how to add and use attributes in your conversations.

Use attributes with integrations

Reuse collected information to personalize your chats.

The list of attributes

See the list of default attributes.

What are attributes

Assign information to users or ongoing chats and pass them to web services.

System entities

What are System Entities

Extract valuable information from chats.

User entities

What are User Entities

Extract specific information from chats.

Moments

Configure Moments in your dashboard

Check how to display a site inside the chat window.

How to start with Moments

Open a link inside the chat window without disrupting the chat.

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