Every time your chatbot carries on a chat, it uses the power of our AI model to answer the user’s questions. You can also create pre-defined answers to the most common questions or handle advanced flows (like collecting an order) manually.
Each chatbot can be different and lead to a different result. Creating a ChatBot is the first step to creating a great solution to automate your business communication.
Later, you can use the following elements to adjust your bot to your needs:
Interactions are the fundamental elements of your chatbot. They define what your bot does and how it behaves.
Responses and actions allow you to decide what exactly your chatbot is going to say, show, offer, or perform. Some of the actions may not be visible to your clients, but they make a big difference to your scenario.
Webhooks let you pass information, such as your clients’ email addresses or order numbers, from interactions to your web services. They can return some information and show it in the chat.
Entities are data buckets that let you extract relevant and valuable information from chats. You can use ready-to-use entities, such as numbers or e-mail, or create your list.
Attributes store information about the user in the ongoing chat. For example, you can use them to make the chat more personal by relating to your customer by name.
When your chatbot is ready, you can implement it on your website or integrate the bot with your favorite messaging apps.