The bot’s language is based on your preferences when you create the bot from scratch - it depends entirely on you what languages the bot will be chatting in. We support creating bots in most languages.
ChatBot is based on Artificial Intelligence - the algorithm compares the query provided by your users to the phrases that it already contains. We have 2 matching systems - Machine Learning (this one is a preferred system) and Keywords.
Some features, such as system entities and templates, are provided only in English. ChatBot doesn’t fully support Chinese and RTL (right-to-left) languages.
With this approach, you provide the phrases/keywords to your bot; later, you can train it to act better based on the new phrases that your users provide. The correct bot response is chosen based on the Confidence Score - the bot analyses the user’s query against the one it already contains.
If you wonder if ChatBot supports your language, email us at support@chatbot.com.
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