How to import a template

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Sylwia Kocur
3 min read
updated: Jul 21, 2026

Templates are customizable bot flows that let you launch task-specific chatbots with just a few clicks. Within minutes, you can breathe life into your chatbots.

You can access and edit templates from the ChatBot.com Dashboard and edit them to fit your specific needs. They’ll be visible in the Chatbots section.

ChatBot.com templates cover the most popular marketing, sales, and support cases. Our marketplace has a complete list of ChatBot.com templates, and you can learn about their key tasks.

How to import a template from the ChatBot.com MarketplaceLink icon

In the Marketplace, you can see all available templates. You can import them into your account in a few steps.

  1. Go to the Marketplace and choose the category from the left-side menu. Choose the template from the list.

  2. See template details and an example interaction. Import a template using the Get this template button.

  3. The template will be automatically imported and opened on your account. Log into the ChatBot.com account if needed.

  4. After editing and exiting the bot, you can access the template in the Chatbots section.

The templates are built manually. See how to manage and customize the imported template in the How to build your bot from scratch article. If you want to expand their knowledge with your English site, use the AI Knowledge feature. The bot will search the AI sources when there is no answer in the template.
The templates are built manually. See how to manage and customize the imported template in the How to build your bot from scratch article. If you want to expand their knowledge with your English site, use the AI Knowledge feature. The bot will search the AI sources when there is no answer in the template.

How to import a template from the ChatBot.com DashboardLink icon

  1. Select + Add chatbot in the main ChatBot.com Dashboard and expand the list with the All templates button.

  2. Select the right template for your business from the list and click on it. The template will be automatically imported and opened on your account.

  3. After editing and exiting the bot, you can access the template in the Chatbots section.

The templates are built manually. See how to manage and customize the imported template in the How to build your bot from scratch article. If you want to expand their knowledge with your English site, use the AI Knowledge feature. The bot will search the AI sources when there is no answer in the template.
The templates are built manually. See how to manage and customize the imported template in the How to build your bot from scratch article. If you want to expand their knowledge with your English site, use the AI Knowledge feature. The bot will search the AI sources when there is no answer in the template.

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