Entities are similar to dictionaries used by the bot to provide personalized and accurate responses to specific topics. They allow you to extract important information from the ongoing conversation, such as phone numbers or email addresses. You can use entities to ensure that your bot accurately captures essential data.
Good to know
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You can create as many entities as you need.
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One entity can have a maximum of
2000entry reference values. -
One entry reference value can have a maximum of
99synonyms. -
Check out the list of system entities before creating your own entities.
