What are user entities

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Dariusz Zabrzenski
1 min read
updated: Apr 4, 2022

User Entities help your chatbot identify and extract specific information, that’s important for your business, from user replies.

Entities refer to a group of words similar in meaning. They help your chatbot to define precisely what the user wants.

user entities in chatbot

user entities in chatbot

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  • You can create as many entities as you need.

  • One entity can have a maximum of 2000 entry reference values.

  • One entry reference value can have a maximum of 99 synonyms.

  • Check out the list of system entities before creating your own entities.

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