Start point

The Start point block shows where your bot flow begins. It’s a trigger point that can’t be edited. You can add any action or interaction to this block.

If you create your bot automatically by scanning your knowledge source, you will see more than this setup. This will show only if you choose the “Blank Bot” option during the configuration.

If you create your bot automatically by scanning your knowledge source, you will see more than this setup. This will show only if you choose the “Blank Bot” option during the configuration.

To help you start your bot development, we’ve already added a default Bot response, a Default fallback interaction, and the AI Assist block after the Start point. You can remove and edit the bot response blocks the way you want:

• Bot response containing a Welcome message - a message your chatbot sends to the user. If you want the user to initiate the chat, remove this block. Instead, put the User input block after the Start point.

• Default fallback lets you display a dedicated bot’s fallback message or trigger an action if your chatbot doesn’t recognize the user input. It is a trigger point that can’t be edited. 

Read more

• How to build your bot from scratch

• Bot responses

• Fallback

• User input

• Trigger from anywhere