Image of an author
Sylwia Kocur
1 min read
updated: Nov 16, 2023

Postback is a message or value that is passed to ChatBot when a user clicks a button.

Let’s say you use a Gallery response with multiple cards. Each card presents a different product, but all have the same button title, View. In such a case, you can add a specific postback message or value to each card to distinguish which button was clicked.

Postback is treated as a user query and can be saved by the entity following it. For example, you can add a subsequent interaction with the Any validation to save the ChatBot pricing answer as an attribute.

Was this article helpful?

Got it!

Thanks for your feedback.

Thank you!

We’re happy to help.

Start a free ChatBot trial
and build your first chatbot today!

Free 14-day trial No credit card required

Discover our text| products