Daria Zaboj product content specialist
Daria Zabój
1 min read
updated: Apr 4, 2022

Postback is a message or value that is passed to ChatBot when a user clicks a button.

Let’s say that you use a Gallery response with more than one card. Each card presents a different product but all of them have the same button title which is View. In such a case, you can add a specific postback message or value to each card to distinguish which button was clicked.


Additionally, postback is treated as a user query, and it can be saved by the entity that follows it. For example, you can add a subsequent interaction with “sys.any” that will save the Blueberry house answer as an attribute.

Was this article helpful?

Got it!

Thanks for your feedback.

Thank you!

We’re happy to help.

Start a free ChatBot trial
and build your first chatbot today!

Free 14-day trial No credit card required

Discover our other products