What are System Entities

System entities are ready-to-use data buckets that help to extract valuable information from ongoing conversations. Use system entities to get your clients’ phone numbers, e-mail addresses, URLs and much more.

How to use Entities

• You can use entities in User Says as well as in the Bot Responses where you can display collected attributes
• Use Ask a Question to validate the user input.
• To access entities, type two curly brackets $1 in the User Says or in Bot Response field. Now you should see the list of system default entities together with those created by you.
• You can create your own entities. Go to the section User Entities to find out how to set them up.
• Currently, you can choose from ten available system entities. Go here to check out the list.

Entities names have always the same structure: entity_name

Examples

Let’s see a few examples:

• My phone number is sys.phone-number
• Yes and No answers: sys.yes }},{{ sys.no

To better understand how system entities work, go here.

See Also

• User Entities
• Attributes