System entities are ready-to-use data buckets that help to extract valuable information from ongoing conversations. Use system entities to get your clients’ phone numbers, e-mail addresses, URLs and much more.
How to use Entities
- You can use entities in
User Saysas well as in the
Bot Responseswhere you can display collected attributes
- Use Ask a Question to validate the user input.
- To access entities, type two curly brackets
$1in the User Says or in Bot Response field. Now you should see the list of system default entities together with those created by you.
- You can create your own entities. Go to the section User Entities to find out how to set them up.
- Currently, you can choose from ten available system entities. Go here to check out the list.
Entities names have always the same structure:
Let’s see a few examples:
- My phone number is
To better understand how system entities work, go here.