8. Data Collection with Chatbots

The more you know about your customers, the better experience you can deliver. In this lesson, you’ll learn how to collect user information and customer feedback with bots.
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  • Ada Lembicz Product Expert

    Ada Lembicz

Practice activity 8.1

How to validate and collect user data

While chatting with a chatbot, the user can share plenty of information, including their email address or phone number. ChatBot can automatically validate and save user replies. You can then pass selected information to your CRM, email marketing software, and more. In this video tutorial, you’ll find out how you can process data using selected ChatBot features and actions.

To use ChatBot, you need to sign up for a 14-day trial.

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What you’ll learn in this video tutorial:

  • How to use the Question action to validate the information.

  • What are Attributes, and how do you use them to save user data?

  • What are entities, and how do you use them?

Lesson resources

Further reading:
Chatbot Optimisation Strategies That Put Data to Good Use

In the next lesson

9. How to Personalize Your Chatbot Communication

Tips and tricks to make your chatbot communication unique for every user.

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