1. Introduction to Chatbots

Welcome to ChatBot Academy. For starters, you’ll learn what chatbots are and how they work. You’ll also explore how they can help you improve customer support, marketing, and sales processes. Let’s get started, and good luck!
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  • Kaia Madalinska Brand Ambassador

    Kaia Madalińska

  • Daria Zaboj product content specialist

    Daria Zabój

Video summary

  1. 1 What is a chatbot?

  2. 2 The difference between chatbots and bots

  3. 3 What is an AI chatbot?

  4. 4 What is a rule-based chatbot?

  5. 5 Chatbot use cases

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Lesson resources

Further reading:
2022 Chatbot Guide
Chatbot Statistics
Deadly Traps to Avoid in Building a Chatbot
Valley Driving School Reaches 94% Customer Satisfaction with ChatBot

Presentation:
Introduction to Chatbots

In the next lesson

2. Ways to Create a Chatbot

Discover different ways to create a chatbot and find out which one is best for you.

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