4. Chatbot Channels

Even if you plan every detail of your Story, you can’t forget where your chatbot will work. Therefore, before creating your chatbot prototype, you should decide which customer communication channels you want to launch. Follow our lesson and learn the differences between popular chatbot communication channels.
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  • Kaia Madalinska Brand Ambassador

    Kaia Madalińska

  • Daria Zaboj product content specialist

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    Ada Lembicz

Video summary

  1. 1 What is a customer communication channel?

  2. 2 How do you select the right communication channel for your chatbot?

  3. 3 What are the types of chatbot communication channels?

Practice activity 4.1

How to use the ChatBot platform 

Take the first steps toward becoming a chatbot designer and explore ChatBot, the no-code platform that you’ll use to build a bot throughout the course.

To use ChatBot, you need to sign up for a 14-day trial. 

Create your account

What you’ll learn in this video tutorial:

  • The ChatBot Visual Builder basics.

  • What is a chatbot Story?

  • How to test your Story by using a Testing tool.

  • The ways to add a chatbot to different communication channels.

Lesson resources

Further reading:
Chatbot Best Practices

Presentation:
Chatbot Channels

In the next lesson

5. Welcome Message

Find out how to create an eye-catching chatbot welcome message and boost the number of your chats.

Watch next lesson

Create your chat bot
without coding

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