Fallback is a special message a chatbot can send to the user when it can’t recognize their response. Find out how to use it in ChatBot to resolve misunderstandings and keep the conversation going.
To use ChatBot, you need to sign up for a 14-day trial.
You’ll learn in this video tutorial:
What is a default Fallback interaction?
What is a contextual Fallback?
How to configure the Fallback interaction in ChatBot.
Stay tuned
We’re still working on this chapter. Get notified when we add a new video to this lesson.
In the next lesson
8. Data Collection with Chatbots
Explore the ways to collect customer information and feedback with a chatbot.
Watch next lessonCreate your chat bot without coding