3. Design Thinking for Chatbots

Design thinking is a human-centered method that aims to understand the user’s problems and generate ideas to solve them. It can be used for digital products and services, but also chatbots. Follow our lesson, learn the fundamentals of design thinking, and find out how to apply it to build user-friendly chatbots.
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  • Kaia Madalinska Brand Ambassador

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Video summary

  1. 1 What’s design thinking?

  2. 2 What are the stages of design thinking?

  3. 3 How can design thinking help you create a better chatbot?

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Lesson resources

Further reading:
What Is Design Thinking and Why Is It So Popular?
Design Thinking Methods and Tools

Presentation:
Design Thinking for Chatbots

In the next lesson

4. Chatbot Channels

Learn what the differences between popular communication channels are, and choose the best one to launch your chatbot.

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