2. Ways to Create a Chatbot

You can create a chatbot in many ways. Listen to Kaia and explore the different possibilities to build it. Learn about their upsides and downsides and determine which is best for you.
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  • Daria Zaboj product content specialist

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  • Kaia Madalinska Brand Ambassador

    Kaia Madalińska

Video transcript

Video transcript

Ways to create a chatbot

I'm Kaia, a ChatBot Academy instructor and in this video, we're gonna explore different ways you can create a chatbot for your company or organization.

So, if you’d like to start using a chatbot, but don’t know the best way to create it, follow me.

Hi! I’m Kaia, a ChatBot Academy instructor. In this video, we’re gonna explore the different ways you can create a chatbot for your company or organization. 

How to create a chatbot

In general, chatbots can be created in two ways: from scratch with coding or by using a no-code platform. Both methods have their pros and cons.

Building a chatbot from the ground up 

Hand coding a custom chatbot from scratch is a path for experienced developers as it requires a solid knowledge of programming languages, machine learning, and AI.

As for less experienced developers, they can get a leg up by using sample chatbot codes or libraries shared on developer services like GitHub.

Also, to facilitate coding, you can use some code-based chatbot frameworks. Such solutions require programming skills, but they provide service architecture, hosting, data storing, and many other tools that make chatbot development easier.

Creating your own custom chatbot from scratch gives you total control over your project — you can power your chatbot to solve complex business problems, customize it the way you want, and add it to preferred communication channels.

However, creating a chatbot from square one is difficult and time-consuming. To build a chatbot in-house, you would need to work with a team of experienced developers. They would also need to optimize it after the release, and maintain the chatbot architecture, which may be costly.

So, if you don’t want to spend a lot of time on chatbot development or you’re not sure which chatbot features can solve your problem, it’s better to get started with a no-code chatbot platform.

Building a chatbot with a no-code platform 

Using a no-code platform is the easiest way to get a chatbot — you just need to subscribe to a selected provider.

Although such platforms have a definite number of functionalities and can be added to selected communication channels like Messenger, LiveChat, and WhatsApp, they have a huge advantage over code-based frameworks — they don’t require you to have technical knowledge.

To build a chatbot by using a no-code platform, you can use predefined elements and already configured functions.

Some platforms also provide ready-to-use chatbot templates. These are pre-built Stories that you can edit and use to build your own chatbots.

And more and more no-code platforms provide solid analytics and useful training tools that allow you to improve your chatbot without knowing AI or machine learning.

And because of that, such solutions are a good choice for businesses that lack technical backgrounds but don’t want to spend a lot of time for chatbot development.

Using a no-code platform is also a quick way to verify what functionalities your chatbot needs to solve your customers’ problems. 

So, if your testing shows that the chatbots created by using the platform meet you and your customer's expectations, you won’t have to risk spending a lot of time and money on chatbot development. 

Instead, you can put your effort into creating an effective chatbot Story right away. 

To summarize, there are a couple of ways to create a chatbot. 

  • You can code your chatbot from scratch, but it takes time and effort.

  • You can also get a head start by using pre-written codes or code-based frameworks that facilitate the building process — although they still require some technical knowledge. 

  • Last but not least, if you’re not a programmer and you don’t have time to develop your coding skills, you can use a no-code chatbot platform. Such a tool allows you to create chatbots without having any programming background. 

So, if you are interested in creating a chatbot without writing a single line of code, watch our Chatbot Academy lessons. See you!

Lesson resources

In the next lesson

3. Design Thinking for Chatbots

Learn what the design thinking method is and find out how it can help you come up with an excellent chatbot idea.

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