9. How to Personalize Your Chatbot Communication

Personalization is a way to offer a tailored experience to every user. Learn how to apply it to your chatbot communication to stand out and amaze customers.
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  • Kacper Wiacek Product Expert Lead

    Kacper Wiacek

Practice activity 9.1

Personalize your chatbot experience with Filters and Attributes

There are a couple of ways to tailor your communication in ChatBot. In this tutorial, you’ll learn how to apply Filters and Attributes to make your chatbot responses more contextual.

To use ChatBot, you need to sign up for a 14-day trial.

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What you’ll learn in this video tutorial:

  • What are Filters in ChatBot?

  • How to control the bot flow using Filters.

  • How to personalize bot replies with Attributes.

Lesson resources

Further reading:
How to Use Online Personalization

In the next lesson

10. Chatbot Testing and Implementation

Explore how to test your chatbot and learn how to add a chatbot to any website without coding.

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Create your chat bot
without coding

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