9. How to Personalize Your Chatbot Communication

Personalization is a way to offer a tailored experience to every user. Learn how to apply it to your chatbot communication to stand out and amaze customers.

Kacper Wiacek

Practice activity 9.1

Personalize your chatbot experience with Filters and Attributes

There are a couple of ways to tailor your communication in ChatBot. In this tutorial, you’ll learn how to apply Filters and Attributes to make your chatbot responses more contextual.

To use ChatBot, you need to sign up for a 14-day trial.

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What you’ll learn in this video tutorial:

What are Filters in ChatBot?
How to control the bot flow using Filters.
How to personalize bot replies with Attributes.

Lesson resources

Further reading:
How to Use Online Personalization

In the next lesson

10. Chatbot Testing and Implementation

Explore how to test your chatbot and learn how to add a chatbot to any website without coding.

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All lessons

9. How to Personalize Your Chatbot Communication

Practice activity 9.1

Personalize your chatbot experience with Filters and Attributes

Lesson resources

All lessons

1. Introduction to Chatbots

2. Ways to Create a Chatbot

3. Design Thinking for Chatbots

4. Chatbot Channels

5. Welcome Message

6. How Chatbots Understand Human Language

7. How to Create User-friendly Chatbot Error Messages

8. Data Collection with Chatbots

9. How to Personalize Your Chatbot Communication

10. Chatbot Testing and Implementation

11. Chatbot Tracking and Optimization

12. Chatbot test