Automate your customer service.
Sign up free
The AI agent resolves an average of 73% of conversations on its own and spots the buyers in your queue. Your team closes. Every outcome lands in your reports, in dollars.
Free 14-day trial No credit card required AI agent included
The AI agent replies instantly, around the clock, from your own content and data.
Website chat, WhatsApp, Messenger, SMS, and email tickets land in a single queue.
Sales and leads that start in a conversation are attributed in dollars, not gut feel.
Over 35,000 brands run their customer conversations with Text
AI customer service software answers customer questions automatically using generative AI trained on your own content. Instead of following a scripted decision tree, it reads your website, help center, and policies, then writes a specific answer in real time. When a question needs a person, it hands the conversation to your team with the full history attached.
That covers the support half of the job. The other half is what those conversations are worth. People ask questions right before they buy. Software that only measures deflection treats those moments as tickets to close. Software built for outcomes treats them as revenue about to happen: it spots the intent, makes the offer, and counts the result in dollars.
73%
of conversations resolved by the AI agent on its own, on average, across Text customers.
24/7
Questions get answered at 2 PM and 2 AM. Buying does not keep business hours.
Up to 266%
lift in visit-to-order rate reported by Shopify stores using Text's AI agent.
The AI agent learns your content, answers with your data in view, and knows when to bring in your team.
Repetitive questions get answered end to end and land in the Solved view. You can audit every reply, but you do not have to write one.
Orders, payments, and products sit next to the conversation, so every reply is specific instead of canned.
Your website, help center, and documents become the source of every answer.
Complex cases reach your team with the full conversation attached, or become a ticket in seconds.
Reports split conversations into manual, assisted, and automated, so you watch the queue shrink.
The AI agent writes each reply from your content, your data, and your rules.
Replies follow your tone of voice and answer length rules, in the languages you allow.
Contact details, total spend, and the live cart sit next to every conversation, so answers land with context.
Customers send a picture of the problem. The AI agent reads it and acts on what it sees.
The widget suggests questions based on the page your visitor is reading, drawn from your knowledge sources.
You decide which languages the AI agent speaks, and it sticks to them.
Answering questions is the baseline. Text watches for intent and turns conversations into revenue.
Detect intent
Opportunity detection watches visitor behavior and the live cart. A $1,035 cart with a question attached is not a ticket, it is a sale in progress. Matching visitors get grouped into cohorts you can engage.
Act in the moment
The AI agent recommends products, asks the qualifying question, or captures the lead while your team is offline. Skills pass every win to your stack the second it happens.
Measure in dollars
Sales that start in a conversation are attributed to it, on any ecommerce stack. Sales closed, leads qualified, and customers served stay in view, so nobody asks what support did all month.
Automate the routine wherever customers reach you, and keep a single queue.
The same AI agent answers on both, in the same inbox, and routing sends each page to the right team.
Twilio-powered texts land in the same queue, routed by phone number, not one shared pile.
Forward your support email and it becomes tickets in the same inbox, with rules, views, ratings, and reports to run the queue.
Goes live with a copy-paste snippet or the Shopify, WordPress, and Webflow apps.
One sentence tells the AI when to act and what to do, from checking a Shopify order to posting the win in Slack.
Custom skills call your outside systems during a live chat: Salesforce, HubSpot, Mailchimp, or anything with a webhook.
Forward your support mailbox and every email becomes a ticket in the same inbox your AI agent and team already share.
Reply suggestions pull the answer straight from your help center, Refine cleans up tone and grammar in one click, and an AI summary hands the next agent the full context at a glance.
A VIP requester jumps the queue and reaches the senior team. A solved ticket gets a feedback request an hour later. You set the rule once, and every ticket after that follows it.
Status, priority, team, and source stay pinned to each ticket. The AI detects the language, customers leave a rating, and the tickets report shows where resolution time goes.
Eight capabilities that separate software you demo from software you keep. Use this list on any vendor, including us.
Put in your own numbers and set the lift. The default is a deliberately modest 25%.
For scale: Shopify stores using Text's AI agent report up to a 266% higher visit-to-order rate for shoppers who chat. Your lift depends on your traffic, your offer, and how often visitors start a conversation.
Point it at your content, add the widget, done. No coding required.
Sign up free with your business email. 14 days free, no credit card required.
Point the AI agent at your website, help center, and documents. It builds its knowledge base from your pages.
Add the widget with a snippet or the Shopify, WordPress, or Webflow apps. Plug in WhatsApp, Messenger, or SMS when you are ready.
Pick your tone of voice, write your first skill in one plain sentence, and decide when the AI hands off to your team.
Reported by companies using the AI agent and inbox in production.
$1.5M
Revenue after 8 months
+25%
Average order value
80%
AI resolution rate
The market uses both labels, often for the same products. Software usually means the AI agent and the chat widget it lives in. Platform means the software plus everything around it: the shared inbox, the channels, the automation, the reporting. You do not have to choose on day one. Start with one use case, like answering your most repetitive question, prove it works, and expand from there.
Rule-based chatbots match keywords and follow branches, which is why they collapse the moment a customer phrases something differently. Generative AI writes each reply from your actual content. In Text, the AI agent also reads screenshots and photos customers send, keeps your tone of voice, and sticks to the languages you allow. You set the rules. It writes the words.
No, and it is the wrong question. The teams getting ahead are not smaller, they are redeployed. AI takes the routine share of the queue, then flags the moments worth a human: a hesitating buyer, a big cart, an account at risk. AI spots the signal. Your team closes. Service starts to look less like a cost center and more like a growth team.
Free 14-day trial No credit card required AI agent included
See how ChatBot.com helps teams in every industry automate conversations and deliver instant, 24/7 support.
