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An AI retail chatbot that answers product questions, tracks orders, recommends products, and automates retail customer service 24/7.
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More than 35,000 brands have put their customer service in Text's hands.
Give shoppers help before and during the sale. Campaigns start the conversation, while the AI Agent recommends products, helps with variants, and keeps live cart context in view.
Reach shoppers based on the page they are viewing, how long they have been there, or whether they are returning. Use a timely greeting or offer to turn browsing into a conversation and a sale.
A shopper describes what they need in their own words. The AI Agent searches the connected catalog, presents matching products as cards, and lets them add a choice to the cart.
Connect Shopify so the AI Agent can work with live product details. Shoppers can compare options, choose a variant, and add the exact item to their cart without leaving the conversation.
See what the shopper has in their cart, its current value, and recent activity while the chat is open. Your team can answer checkout questions with the order context already in view.
Shoppers get instant answers about order status, product availability, and return policies. The AI Agent understands natural language and replies without making the customer wait.
Connect Shopify or a custom skill so your AI retail bot can use order details to answer tracking questions while your team handles the exceptions.
The retail chatbot answers product and policy questions 24/7, including during busy sales and peak shopping periods.
When a shopper needs a person, the AI Agent transfers the conversation with its chat history attached. Your team can step in without asking the customer to start over.
See the sales connected to AI Agent conversations, including order value and time to purchase. Your reports show where retail service contributes to revenue.
An AI-powered retail chatbot resolves routine questions about orders, products, and policies, so your team spends less time repeating the same answers.
Retail teams use an AI Agent to answer questions, collect details, run defined skills, and bring in a teammate when a conversation needs human judgment.
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AI-powered
Add website pages, help center articles, files, or Shopify product data. The AI Agent uses those sources to answer questions about products, availability, store hours, and policies.
Define the languages your AI agent uses to serve customers worldwide.
See the full picture of what your AI agent resolves without human support.
Instruct your AI agent on who it is, how it speaks, and what it won't touch.
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Text integrates with your ecommerce platform, inventory management systems, and CRM. The Shopify AI chatbot integration brings store context into the conversation, while custom connections extend the same workflow to your existing retail stack.
Sign up freeEvery product question, order request, and recommendation shows what shoppers need. Text brings conversation, resolution, customer satisfaction, and attributed sales data together so your team can see what works.
Track conversation volume, resolution performance, customer satisfaction, and sales attributed to customer conversations. Use the results to improve the journeys that matter most.
Use real retail data to improve your marketing strategies, personalize promotions, and build customer loyalty. The Klaviyo chatbot integration can move customer and product signals from chat into follow-up flows.
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A retail AI Agent is a chatbot that can understand a shopper's question, find an answer in approved business knowledge or connected store data, and take the next defined action. It can answer product and policy questions, recommend items, support order tracking, or transfer the chat to a person. The term AI Agent reflects that it can do more than follow a fixed script.
A scripted retail bot recognizes preset words and moves shoppers through fixed branches. Conversational AI understands questions written in everyday language and uses grounded sources such as your inventory, product catalog, policies, and customer or order data. That lets it respond to the shopper's actual situation instead of forcing every request into the same menu.
Retail teams commonly use chatbots for order tracking, product recommendations, return questions, and inventory lookup. Start with the requests that take the most time, then add sales and service journeys as you connect more store data.
Explore retail chatbot use cases and examplesSee how ChatBot.com helps teams in every industry automate conversations and deliver instant, 24/7 support.
A retail AI Agent in ChatBot is an AI-powered retail chatbot that handles product, order, policy, and checkout questions in natural language. Unlike a simple scripted bot, it can answer from approved knowledge and connected store data, take defined actions, and transfer conversations to your team when needed. On this page, retail chatbot and retail AI Agent refer to the same customer-facing experience in ChatBot.
Yes. When ChatBot is connected to the relevant order information, its AI Agent can answer order tracking questions using current order data. You can connect Shopify or create a custom skill for another order system. Your team can still handle exceptions, sensitive changes, and requests that fall outside the workflow you have defined.
You decide which conversations should be handed off to your team. ChatBot's AI Agent can transfer a chat to a specific team when a shopper asks for a person or when an issue requires human judgment. The conversation history stays with the chat, so the teammate can see what has already happened and continue without asking the shopper to repeat the full story.
You can add the ChatBot widget and configure an AI Agent in minutes. A production launch may take longer depending on how much knowledge you add, which Shopify data or custom skills you connect, and how you configure handoff rules. A practical approach is to start with a focused set of retail questions, review real conversations, and expand the AI Agent once its answers and workflows perform as expected.
Conversational AI for retail lets shoppers ask questions in everyday language instead of following keywords, buttons, and fixed paths. In ChatBot, it can use approved knowledge and connected catalog, inventory, customer, and order data to give answers that fit the shopper's situation. This helps retailers provide more relevant customer support and shopping assistance without sending every customer through the same decision tree.
Yes. With a Shopify catalog connected to ChatBot, the AI Agent can support product discovery by finding products that match a shopper's request and presenting relevant recommendations in the conversation. As an AI chatbot for ecommerce, it can also help the shopper choose an available option such as size or color and add that exact variant to the cart. Recommendations stay grounded in the connected catalog and available product data.
Yes. With Shopify connected to ChatBot, your team can view the shopper's live cart and recent order context in the Inbox while the conversation is open. ChatBot analytics and sales reports can also show revenue attributed to AI Agent and team conversations, including order value and time to purchase. The cart preview is available to your team and is not a separate customer-facing cart.