Preview of AI agent skill
It gathers the missing details, creates a priority ticket, and gives the customer a clear expectation for the next response.
Turn complaints into guaranteed follow-up
When a customer makes a complaint that needs human follow-up, collect the missing details, create a priority ticket, state that the team will respond within the response time provided during setup, and tag the conversation as "priority_complaint".
Chat feed preview
Example Turn complaints into guaranteed follow-up conversation:
- Customer: My order arrived damaged and I haven't heard back about a replacement.
- System: Complaint Follow-Up skill started
- AI agent: I'm sorry about that. What's your order number so I can create a priority follow-up for the team?
- Customer: It's order 10482.
- AI agent: Thank you. I've included the damaged delivery and missing replacement update. Our team will respond within the time promised in our support policy.
- System: Priority ticket created
- System: Chat tagged as priority_complaint