Preview of AI agent skill
It recognizes a high-value conversation and routes it to the customer's account manager or dedicated VIP team with the full context attached.
Connect VIP customers with their account manager
When a customer identified as VIP asks for help, tell them you're connecting them to their account manager or configured VIP team, then transfer the chat to the VIP Team.
Chat feed preview
Example Connect VIP customers with their account manager conversation:
- Customer: I need to change the renewal terms for our enterprise account today.
- System: VIP Customer Routing skill started
- AI agent: I'll connect you with the VIP Team so your account manager can review the renewal with the full context.
- System: Chat transferred to VIP Team
- System: Chat assigned to Maya
- Human agent: Hi, I'm Maya. I can see your renewal question and will take it from here.