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Text Klaviyo

Klaviyo chatbot integration
that captures buying signals

The AI agent talks to your customers. Klaviyo gets the emails, events, and cart signals while they are still warm. Your flows take it from there.

Free 14-day trial No credit card required AI agent included

AI agent collecting a shopper's email for a restock alert, beside the workflow that gets the Klaviyo profile, tracks the event, and updates the profile Workflow sending a chat to Klaviyo in four steps: chat started, get profile, track event, create or update profile

Capture leads

Emails collected in conversation become Klaviyo profiles, not lines in a transcript.

Trigger flows

Tracked events from chat start the same flows that run your email and SMS.

Grow sales

Cart signals get follow-ups, and service moments turn into campaigns.

Over 35,000 brands are already selling through service with Text

ToyotaS&P GlobalUnileverHuaweiMotorola SolutionsAdobePayPalKPMGHyundaiLGMcDonald'sMercedes-Benz

Klaviyo automation
that starts in chat

Behind the widget, an AI agent runs the conversation while a workflow moves each signal into Klaviyo.

AI agent sending a hesitating shopper a 10 percent discount code, with the customer copying it

Read buying intent

Hesitation is a signal too. The AI agent spots it and offers the nudge that fits, then logs what happened for your next campaign.

Chat list where a conversation run by the AI agent offers a supervise option

Eyes on every chat

Watch AI conversations as they happen and join in whenever you like. Every signal still reaches Klaviyo.

Language control icon

Language control

Pick the languages the AI agent answers in, one or all of them.

AI resolution icon

AI resolution

See how many conversations the AI agent closed without your team.

Custom instructions icon

Custom instructions

Set the role, the tone, and the boundaries in plain sentences.

Connect Klaviyo in four steps

From a fresh account to a working chat-to-Klaviyo pipeline in one sitting, no code involved.

Create account

Your business email starts the free 14-day trial. No card, no commitment.

Connect Klaviyo

In Skills, add a Klaviyo action to a workflow and link your Klaviyo account once.

Pick the trigger

Choose the moment: an email identified, a field updated, or a product added to cart in chat.

Let it run

From then on, every matching conversation updates Klaviyo on its own.

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Five actions, zero exports

Each action is a building block for your workflows. Together they keep Klaviyo current while your team does nothing by hand.

Get profile

Pull a customer's Klaviyo profile into the workflow, so automation starts with context.

Create or update profile

New shopper, new profile. Known shopper, fresh details. Either way, Klaviyo stays current.

Track event

Write conversation moments to the profile: a product viewed, a cart started, a question asked.

Subscribe

Add customers to your lists the moment they opt in during a chat.

Unsubscribe

Honor opt-outs instantly, straight from the conversation.

Your combination

Chain actions in one workflow: create the profile, track the event, subscribe. One trigger, all three.

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React the moment it happens

Workflows start from what a customer just did, not from a nightly sync.

Cart reminder campaign in the chat widget next to its targeting rules and the sales it drove

Product card signals

A product viewed or a cart started inside the chat fires a workflow on the spot. The signal that used to vanish with the chat window now goes to work.

Email identified

The moment an email is set or recognized, the workflow can create the profile and subscribe the customer.

Fields that keep up

When customer or ticket fields change, Klaviyo hears about it while the case is still open.

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A second chance for every cart

The add to cart event lands on the shopper's Klaviyo profile. If checkout never comes, your abandonment flow sends the nudge with real context behind it.

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Returning shopper welcomed back to a saved cart with a discount, beside a recovery report

An AI agent that knows your store

It learns from what you publish and shows you what it does with it.

Your content is the script

Train the AI agent on your site, help center, and product pages. Answers stay grounded in what you actually sell.

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Training sources panel where the AI agent learns from a website and uploaded files
Tone of voice settings next to a friendly AI reply that matches the brand

It sounds like you

Tone, style, and answer length follow your settings in every conversation that feeds your marketing.

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Numbers you can act on

Watch AI and team performance live, or zoom out to any period you choose. You always know what the automation is doing.

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Report showing chats split by manual, assisted, and automated handling

Skills that feed your flows

Skills are plain sentences: when this moment comes, do this thing. Pair them with Klaviyo actions and chat starts doing marketing's paperwork.

Welcome message

When

When a new visitor opens the chat, greet them and mention the newsletter perk.

Collect customer details

When

When a shopper shows interest, ask for a name and email, and create the Klaviyo profile.

Save the sale

When

When someone hesitates at checkout, answer the doubt and track the event for follow-up.

Order status

When

When a customer asks about a delivery, check the order and share the update.

After-hours support

When

When questions arrive at night, answer them and capture the contact for the morning.

Consultation booking

When

When a visitor compares options twice, offer a call and collect their preferred time.

What you see on each card is the entire setup.

Put skills to work

Humans in the loop

The AI agent clears the routine. Your team gets the conversations that need judgment.

Handoff with history

When your rules say a person should step in, the chat moves over with everything attached, or becomes a ticket with the details already filled in.

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AI agent bringing in a named teammate mid-chat, with the conversation transferred to them
Single inbox listing AI chats, live chats, and tickets from several channels

One inbox, every channel

Website chat, WhatsApp, Messenger, email, and tickets sit in one view. The same conversations that feed Klaviyo get answered here.

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Wembley

$1.5M

Revenue after 8 months

Sephora

+25%

Average order value

Stratco

80%

AI resolution rate

AI agents that sell while they solve

Every conversation carries a signal worth acting on. The AI agent finds it, uses it, and passes it along.

A chat interface with an AI customer support agent recommending headphone models to a customer through automated product suggestions. An AI customer service agent exchanging automated chat messages with a customer, showing how customer service software collects email and phone details through conversational messaging. A chat interface showing an AI agent recommending headphone accessories to a customer, illustrating an automated cross-sell interaction with product options. An automated chat between an AI sales agent and a customer, sharing a discount code and demonstrating how AI messaging tools assist with checkout and conversion optimization. A conversation between an AI customer support agent and a customer about international shipping, illustrating how customer service automation and an AI agent provide delivery details and real-time support. A chat between an AI sales agent and a customer discussing a bulk order quote, showing how AI agents and customer service automation assist sales teams with discounts and wholesale requests.

Product recommendations

Your AI agent matches customers with products they actually want. Personalized suggestions based on browsing history, cart contents, and conversation context.

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Lead capture

Generate and qualify leads instantly, in the right moment. Lead generation becomes part of the conversation experience.

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Cross-sell and upsell

Deliver timely, relevant messages based on behavior and intent. Every nudge feels personal and drives action.

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Personalized offers

Serve tailored offers at the perfect moment. Context-aware incentives drive sales without feeling pushy.

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Instant FAQ answers

Automate over 80% of chats and tickets. Your team gets time back, and customers get answers instantly.

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Smart handoff to humans

Transfer conversations with full context and zero repetition. Pick up the thread seamlessly to keep the momentum.

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What is a Klaviyo chatbot integration?

A Klaviyo chatbot integration is the connection between the chatbot that talks to your customers and the Klaviyo account that runs your email and SMS marketing. The chatbot captures what happens in conversations: names, emails, product interest, carts started. The integration turns those moments into Klaviyo profiles and events, where your segments and flows put them to work. With ChatBot.com, the connection is native: workflows in Text call five Klaviyo actions directly, with no connector in between.

How does the Klaviyo integration work?

A workflow watches for a trigger: an email set or identified, a customer field updated, a ticket field changed, or a product viewed or added to cart in chat. When the trigger fires, the workflow runs a Klaviyo action, so the profile updates or the event lands in real time. The customer is still in the conversation when Klaviyo already knows what happened.

Does Klaviyo have a chatbot?

Klaviyo builds AI for marketing and offers assistants inside its own suite. It does not replace a dedicated service platform: an AI agent trained on your content, human handoff, supervision, and one inbox across your website and messaging channels. That is the layer an ecommerce chatbot adds, and this integration is the bridge that keeps both sides in sync.

What to look for in a chatbot that connects to Klaviyo

Three bars are worth setting. Native actions, so data moves without a middleware hop or task limits. Triggers that catch shopping signals, not just finished transcripts. And a real service stack behind the chat, so conversations from ecommerce and retail chatbot journeys are also solving cases. If a chatbot only stores what it hears, it is a transcript. If it turns what it hears into profiles, events, and flows, it is a profit engine.

Frequently Asked Questions

A Klaviyo chatbot integration connects the AI chatbot that talks to your customers with the Klaviyo account that runs your email and SMS marketing. When a shopper shares an email, views a product, or adds something to the cart in chat, the integration writes it to Klaviyo on its own: the profile is created or updated, the event is tracked, and your flows can react. With ChatBot.com, the connection is native and runs inside Text workflows, with no middleware involved.

Klaviyo offers a web chat feature for handling support questions. If you want live chat with an AI agent in front, handoff rules, supervision, and a shared inbox across website, WhatsApp, Messenger, email, and SMS, that is the job of a dedicated chat widget. This integration lets you run that full stack while Klaviyo stays in sync the whole time.

Whatever your workflow sends. Five actions are available: get profile, create or update profile, track event, subscribe, and unsubscribe. In practice that covers what a chatbot gathers naturally: names, emails, custom fields, and the events behind a conversation, like a product viewed or a cart started. Nothing needs exporting by hand.

That is the flagship use case. The Product card trigger fires when a customer views a product or adds it to the cart inside the chat. If checkout never happens, the event sits on their Klaviyo profile, ready for your abandonment flow. A buying signal that used to vanish with the chat window now gets a follow-up.

No. The integration is native and built into Text workflows, so Klaviyo talks to your chatbot directly with no third-party connector in between. Zapier stays handy for the long tail of other tools you might want to reach.

As explicit workflow actions, so consent stays deliberate. Subscribe a customer when they opt in during a conversation, for example after the AI agent offers a newsletter or a restock alert, and unsubscribe them the moment they ask. Your Klaviyo lists reflect what customers actually chose.

Yes. The integration lives at the platform level, not on a single channel. Conversations from your website widget, WhatsApp, and Facebook Messenger can all feed the same Klaviyo account, and your team answers every channel from one inbox.

Klaviyo ships AI features for marketing and service inside its own suite. A chatbot integration takes a different angle: your website chat runs on a dedicated service platform, with an AI agent, human handoff, and one inbox, and Klaviyo receives every signal that chat produces. You keep a full service stack, and your marketing data gets richer with each conversation.

Create a Text account, open Skills, and add a Klaviyo action to a workflow. You link your Klaviyo account once, then pick what the workflow should do: get a profile, create or update one, track an event, subscribe, or unsubscribe. Choose a trigger like an identified email or a product added to cart in chat, and the workflow runs from that moment on.

Yes. When a workflow tracks an event or updates a profile, Klaviyo can use it like any other data point in segments and flows. A shopper who leaves a cart behind in chat can enter the same abandonment flow you already run for your store.

Yes. When a customer is logged into your store account, their details sync automatically, so the chat, the store, and Klaviyo describe the same person. On Shopify, the AI agent also works with cart and order context in the very conversation that feeds your marketing.

ManyChat centers on social media DM automation, and its Klaviyo action adds or updates a contact. This integration runs from your website chat and service platform: five Klaviyo actions, customer and ticket triggers from the built-in CDP, and a Product card trigger for in-chat shopping signals, with an AI agent and a human team behind every conversation.

No. Klaviyo actions live in the same no-code workflows as the rest of your automation. You connect the account, pick a trigger, and choose the action from a list. If you can describe the moment, you can build the flow.

Turn conversations into campaigns

Free 14-day trial No credit card required AI agent included