Log in
Automate your customer service. Sign up free
Text WhatsApp

WhatsApp chatbot
that answers and sells

Turn WhatsApp questions into orders. The AI agent replies in seconds, day and night, and every chat lands in a single inbox.

Free 14-day trial No credit card required AI agent included

WhatsApp conversation on a customer's phone next to the same chat handled by the AI agent in the Text inbox WhatsApp conversation on a customer's phone next to the same chat handled by the AI agent in the Text inbox

Solve cases

The AI agent resolves WhatsApp questions on its own, with full customer context.

Capture leads

Meet buyers in the app they already use and keep every lead in one place.

Grow sales

Answer product questions where shoppers already are and turn chats into orders.

Over 35,000 brands are already selling through service with Text

ToyotaS&P GlobalUnileverHuaweiMotorola SolutionsAdobePayPalKPMGHyundaiLGMcDonald'sMercedes-Benz

WhatsApp AI chatbot
with intelligent automation

A smart assistant inside Text that handles WhatsApp conversations and completes tasks for your customers.

AI agent answering WhatsApp chats in the Text inbox with customer details in view AI agent handling a customer conversation in the Text inbox

AI agent

Your AI agent understands what customers need, decides what to do next, and runs WhatsApp conversations on its own.

AI agent skill collecting a customer's email to send a restock alert after an interest signal

Read buying intent

Every conversation is read for buying intent, so the AI agent acts the moment a shopper leans in.

Customer details next to a WhatsApp chat Customer details next to a WhatsApp chat

Customer details

Instant context: total visits, past chats, contact info, phone number, and more.

Language control icon

Language control

Control which languages your AI agent uses to respond to customers.

AI resolution icon

AI resolution

Track how many chats your AI agent resolved without human support.

Custom instructions icon

Custom instructions

Define your AI agent's role, tone, and limits with custom instructions.

WhatsApp chatbot integration in four steps

From signup to a working WhatsApp chatbot in minutes. No coding required.

Create your account

Sign up free with your business email. 14 days free, no credit card required.

Connect your number

Go to Settings, pick WhatsApp, and continue with Facebook. The Meta wizard links your business and number.

Verify and test

Verify the number with an SMS or a call, then send a test message. It shows up in your inbox as a chat.

Let AI take over

The AI agent picks up new WhatsApp chats and answers around the clock.

Try it for free

Trained on your content
Tracked in real time

AI agent that knows your business, sounds like your team, and gets better over time.

You set the rules
AI plays by them

Use your website, help center, FAQs, and support articles to train your AI chatbot. It answers on WhatsApp with the same knowledge it uses on your site.

Sign up free
Set the rules and train your WhatsApp AI chatbot with your content
On-brand AI replies with consistent tone and style in every message

On-brand in every reply

Every message from an AI agent stays on-brand, with consistent tone, style, and answer length so customers always get an experience that feels like you.

Sign up free

Live insights into
your team and AI

Track team & AI performance in real time, or over any period you choose.

Sign up free
Live insights tracking AI and team performance in real time

WhatsApp automation that works while you sleep

Answers, routing, and follow-ups run on their own. Your team steps in exactly when you want.

Inbox views filtering conversations by channel, with WhatsApp chats in their own view

Route chats to the right people

WhatsApp conversations get their own views, so the right team picks up the right chats.

Trigger workflows from chats

A keyword in a WhatsApp chat can ping Slack, update HubSpot, or add the contact to Klaviyo. No code, one sentence.

Handoff on your terms

Decide when a chat goes to a human. The conversation arrives with the full history attached.

Sign up free

Every conversation in one inbox

WhatsApp is one channel in Text, not a separate tool with its own login. Your team answers every channel from a single view, and the same AI agent works across all of them.

Messaging apps

WhatsApp and Messenger, the apps your customers already have open.

Website chat

The chat widget on your own pages, with page context in view.

Email

Arrives as a ticket your team can assign and answer.

SMS

Text messages through Twilio, in the same queue, answered by the SMS chatbot.

Try it for free

Meet customers where they already are

Put a chat link in your email footer or a QR code at checkout, on packaging, or in store. One scan starts a conversation.

WhatsApp settings in Text with connected phone numbers and a QR code that opens a customer conversation WhatsApp settings in Text with connected phone numbers and a QR code that opens a customer conversation

Connect as many WhatsApp numbers as you need, each with its own display name. Separate numbers for countries, brands, or teams, one inbox for all of them.

Try it for free
AI resolution

73%

of cases resolved before a ticket is created

Visit-to-order

Up to 266%

lift for Shopify stores using Text's AI agent

Coverage

24/7

Questions answered at 2 PM and at 2 AM

How much does a WhatsApp chatbot cost?

Nothing beyond your plan. The integration is included, and Meta does not charge for conversations your customers start - the only kind this chatbot handles.

What What you pay
WhatsApp integration in ChatBot.com Included in every plan and every free trial. No add-on, no per-conversation fees.
Meta's WhatsApp fees $0. Service conversations - customers messaging you first - are free on Meta's side, and every chat here starts with the customer.
Business-initiated template messages Not sent by this integration, so Meta's per-message rates never apply.

Start free and connect WhatsApp in minutes.

Try it for free

Customer service AI agents that sell, not just solve

Text AI agents partner with your team to lift the metrics that matter, going well beyond queue relief.

A chat interface with an AI customer support agent recommending headphone models to a customer through automated product suggestions. An AI customer service agent exchanging automated chat messages with a customer, showing how customer service software collects email and phone details through conversational messaging. A chat interface showing an AI agent recommending headphone accessories to a customer, illustrating an automated cross-sell interaction with product options. An automated chat between an AI sales agent and a customer, sharing a discount code and demonstrating how AI messaging tools assist with checkout and conversion optimization. A conversation between an AI customer support agent and a customer about international shipping, illustrating how customer service automation and an AI agent provide delivery details and real-time support. A chat between an AI sales agent and a customer discussing a bulk order quote, showing how AI agents and customer service automation assist sales teams with discounts and wholesale requests.

Product recommendations

Your AI agent matches customers with products they actually want. Personalized suggestions based on browsing history, cart contents, and conversation context.

Try it free

Lead capture

Generate and qualify leads instantly, in the right moment. Lead generation becomes part of the conversation experience.

Try it free

Cross-sell and upsell

Deliver timely, relevant messages based on behavior and intent. Every nudge feels personal and drives action.

Try it free

Personalized offers

Serve tailored offers at the perfect moment. Context-aware incentives drive sales without feeling pushy.

Try it free

Instant FAQ answers

Automate over 80% of chats and tickets. Your team gets time back, and customers get answers instantly.

Try it free

Smart handoff to humans

Transfer conversations with full context and zero repetition. Pick up the thread seamlessly to keep the momentum.

Try it free

What is a WhatsApp chatbot?

A WhatsApp chatbot is an AI assistant that answers your customers on WhatsApp on behalf of your business. It trains on your website and help content, replies to product and order status questions in seconds, and hands the conversation to your team when a human should take over. With ChatBot.com, the chatbot runs on Text, so WhatsApp chats land in the same inbox as your website, email, Messenger, and SMS conversations.

How does a WhatsApp chatbot work?

A customer messages your WhatsApp number, and the chat lands in your Text inbox like any other conversation. The AI agent reads the question, pulls the answer from the content it trained on, and replies inside the customer's WhatsApp thread in seconds. WhatsApp allows free-form replies within 24 hours of the customer's last message, and because the AI answers immediately, that window works in your favor. When a case calls for judgment, a person takes over the same thread with the full history in view.

Does WhatsApp Business have a built-in chatbot?

The WhatsApp Business app covers the basics: greeting messages, away messages, and quick replies. It does not answer questions on its own. A dedicated WhatsApp chatbot adds an AI agent that learns your content, resolves cases, and reports the results. You connect it through Meta's official signup flow in a few minutes, no coding needed.

What to look for in a WhatsApp chatbot

Three things separate a WhatsApp autoresponder from a customer service chatbot that carries real weight. First, AI answers grounded in your own content, not canned scripts. Second, a clean handoff: when a person takes over, the full history should travel with the chat. Third, one inbox: WhatsApp should join your other channels instead of adding another tab. If a chatbot cannot show you the cases it solved and the sales it helped close, it is a cost. If it can, it is a profit engine.

Frequently Asked Questions

A WhatsApp chatbot is an AI-powered assistant that talks to your customers on WhatsApp on behalf of your business. It understands natural language, answers questions about products, orders, and services, captures leads, and hands the conversation to a human agent when needed. With ChatBot.com, the chatbot runs on Text: it trains on your website and help content, so its answers sound like your team and stay grounded in your business.

Start with the content you already have. The AI agent trains on your website, help center, and support articles, so there are no flows to script for common questions. Connect your WhatsApp number, send yourself a test message, and watch the AI agent answer. You can adjust its role, tone, and limits with custom instructions at any time.

You do not need to touch any API yourself. The connection runs through Meta's official signup flow inside Text settings: you link your Meta Business Portfolio, pick a phone number, and verify it with an SMS or a call. The technical part is handled for you.

You can run a full WhatsApp chatbot free for 14 days. Every trial includes the AI agent, the WhatsApp channel, and the shared inbox, with no credit card required and no per-conversation fees. Free-forever plans usually come with tight message caps, so test the real thing on your own traffic and keep it if the results hold.

Yes. When a case needs a human, the conversation moves to your team with the full chat history and customer details in view, so nobody asks anything twice. You can assign chats to teammates and route conversations to the right people, and the customer stays in the same WhatsApp thread the whole time.

As many as you need. There is no limit on connected WhatsApp numbers, and each one gets its own display name. Run separate numbers for countries, brands, or teams, and manage all of them from one inbox.

Yes. Conversations support rich messages, so your team and the AI agent can share the visuals and documents a case needs, and customers can send photos of what they are dealing with.

Yes. The AI agent spots buying questions, recommends what fits, and moves the conversation along your sales funnel. Shopify stores using Text's AI agent report up to a 266% lift in visit-to-order rate, and WhatsApp brings those buying conversations straight from a customer's phone.

Yes. WhatsApp is one of the channels in Text, next to your website widget, email, Facebook Messenger, and SMS. One AI agent covers all of them, your team works from one inbox, and reports show every channel in one place.

Yes. You can connect a chatbot to WhatsApp in a few minutes and without coding. Create a Text account, open Settings, pick WhatsApp, and continue with Facebook. The Meta setup wizard links your business portfolio and phone number, and new WhatsApp messages start landing in your inbox as chats. The AI agent can pick them up right away.

The WhatsApp Business app includes simple tools like greeting messages, away messages, and quick replies. They follow fixed rules and cannot answer real questions. A WhatsApp chatbot connected through ChatBot.com adds a customer support AI agent that understands the question, answers from your own content, and brings your team in when a case needs a human.

Nothing beyond your ChatBot.com plan. The WhatsApp integration is included in every plan and every free 14-day trial, with no per-conversation fees. There are no Meta charges either: Meta bills business-initiated template messages, which this integration does not send, and conversations your customers start are free on Meta's side.

WhatsApp lets businesses send free-form replies within 24 hours of the customer's last message. Once that window closes, the conversation continues when the customer writes again. Because the AI agent replies in seconds at any hour, questions get answered long before the window becomes a problem.

The number you connect is registered to your business through Text, so it cannot stay active in the WhatsApp or WhatsApp Business mobile app at the same time. If the number is in use, remove it from the app first. It also needs to receive an SMS or a voice call once for verification.

All of them. WhatsApp is available on every plan, every trial, and every new account. Connect it from Settings whenever you are ready. There is nothing extra to buy.

Yes, support is where it earns its keep first. The AI agent resolves 73% of cases before a ticket is created, and it answers on WhatsApp with the same quality it delivers on your website. Repeat questions about orders, returns, and availability stop reaching your team, and the hard cases arrive with full context.

Very well. A WhatsApp chatbot for ecommerce answers sizing, shipping, and stock questions in the app your customers already use daily. Pair it with an ecommerce chatbot on your storefront and the same AI agent covers both, with every conversation in one inbox.

Turn WhatsApp chats into checkouts

Free 14-day trial No credit card required AI agent included