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A shopper says what they need. Your assistant understands the request, searches your live catalog, answers the follow-up, and helps them add the right product to cart.
Free 14-day trial No credit card required AI agent included
It picks up the product, purpose, preferences, and limits in a shopper's own words.
It searches your real catalog and explains why each recommendation fits.
It answers the doubt, adds the product to cart, or brings in a teammate.
Over 35,000 brands are already selling through the service with Text
Meet Maya. She needs sunglasses for a hiking trip, wants a light frame, and has a budget. She explains it once. The assistant carries the request through.
Maya can ask naturally: “I need light sunglasses under $100 for a sunny hiking trip.” No categories to guess, filters to stack, or script to follow.
Hiking, low weight, bright conditions, and price all shape the shortlist. The assistant keeps those details in view as the conversation changes.
Customer details, past orders, recent conversations, and the live cart help it give a useful answer without making Maya repeat herself.
It looks for products that are available now and match the purpose, features, and price.
It narrows the options and explains why each one fits, so Maya can decide without opening ten tabs.
Finding the product is only the first decision. The assistant keeps the shopper's context and your product facts in view as the conversation moves toward a purchase.
Bring the details that matter into one reply and explain the tradeoffs against the shopper's priorities.
Answer questions about shipping, returns, warranty, care, or protection from your own content.
Use the current cart, location, past orders, and recent conversations to keep the next reply relevant.
Price, availability, variants, and product attributes keep answers and recommendations accurate.
Share the bundle or checkout offer you have defined, at the moment it can help the decision.
Capture a back-in-stock request or guide the shopper to the closest available alternative.
The assistant keeps routine shopping conversations moving and recognizes the moments that need human judgment.
Set the handoff rules yourself. A special request, sensitive issue, or anything outside the assistant's limits goes to your team.
AI chats, human replies, and tickets stay together. The teammate sees what the shopper wanted, what was recommended, and what happened next.
From the first request to the final handoff, the shopper stays in one connected conversation.
Put it on your storeResults reported by brands that run their customer conversations on Text.
$1.5M
Revenue after 8 months
+25%
Average order value
80%
AI resolution rate
Give it the same essentials you would give a new teammate: knowledge, a voice, clear instructions, and limits.
Connect your website, product pages, and help center. The assistant uses that content to answer accurately.
Set the tone, answer length, and wording so the shopping experience stays consistent with your brand.
Decide which languages the assistant can use with shoppers.
Describe when it should recommend, offer, transfer, or stop, in plain language.
See which conversations it resolved and where the experience needs work.
Connect what the assistant needs, set the rules, and let it start helping shoppers. No coding required.
Start the free 14-day trial with your business email. No credit card required.
Bring product, customer, cart, and order data into the conversation.
Point it to your store pages and help content so answers stay grounded.
Choose the instructions and skills, then start the first shopping conversation.
An AI shopping assistant is an online helper that guides shoppers to the right product and answers their questions in chat, much like a great store associate. It works from your catalog and help content, so it recommends real items and gives answers grounded in your business.
Older store chatbots hand shoppers a menu of buttons and a set of canned replies. An AI shopping assistant holds an actual conversation: it reads a request written in plain language, weighs the shopper's context, and keeps moving toward a purchase instead of stopping at a help article.
Two sources you control: the knowledge you give it (your site, product pages, and help center) and a live link to your store. That is why a single reply can quote a real return policy, surface an in-stock product, and check an order at once, then pass the chat to a teammate when a request falls outside what it should handle.
Most tools price by usage, so the cost tracks how many conversations you let it handle rather than a flat per-seat fee. With Text you can start free for 14 days without a card, connect your store, and weigh the revenue it brings against the price before you commit.
Free 14-day trial No credit card required AI agent included
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