Know what is in the cart
See current cart contents, quantities, currency, subtotal, total, and discounts during the customer conversation. Add-to-cart and remove-from-cart events give agents a clearer picture of the purchase in progress.
Add 24/7 AI support to your WooCommerce store
Give customers instant answers and give your team the cart context to help them buy. For a WooCommerce store, the AI Chatbot by Text connects AI chat, live support, cart activity, and completed-order events in one place.
Free 14-day trial No credit card required AI agent included
Over 35,000 brands are already selling through service with Text
Answer questions, see cart context, and track sales
Help customers find answers, give your team useful context, and connect service to completed orders.
Answer customers 24/7
The AI agent handles routine product, payment, shipping, and return questions so customers get help from your approved store content.
Start every chat with context
Current cart activity and relevant product details help your team understand what the shopper is buying.
Connect service to sales
New completed-order events help you see which customer conversations contribute to revenue.
Why online stores choose a WooCommerce chatbot
Generic chatbots start every conversation from zero. This AI chatbot for WooCommerce brings useful store context into the chat, helping your service team understand the current cart and event-linked product details before they respond.
See relevant product details
Product titles, IDs, variants, SKU numbers, prices, quantities, thumbnails, and product links can accompany cart or order activity. Agents spend less time switching tabs and more time answering the question in front of them.
Recognize logged-in customers
For logged-in WordPress users, the integration can pass the customer's display name and email into the conversation. That helps the service team respond on a more personal level.
Capture completed-order events
When a shopper reaches a valid WooCommerce order confirmation page, Text can receive the new order number, totals, shipping and tax amounts, ordered items, and order status page URL for reporting.
Use AI chat to answer questions 24/7
The AI agent uses your approved website data and knowledge base to provide automated customer support, assist customers, and give instant answers while your team concentrates on cases that need judgment or action.
Use a chatbot trained on your store content
Connect product descriptions, policy pages, help articles, PDFs, and custom content to the chatbot's knowledge base. The AI assistant gives customers answers from information you control and can be updated as products, delivery rules, or policies change.
Handle repetitive queries instantly
Let the AI-powered chatbot respond to questions about sizing, product care, payment methods, shipping policies, returns, store hours, and other recurring customer queries. Instant responses help customers keep moving, while natural language processing helps the chatbot understand everyday requests.
Support shoppers in multiple languages
The AI assistant can communicate in multiple languages, helping online stores serve more customers without creating a separate scripted flow for every market. Customers can ask questions naturally in the language they use.
Collect customer details and leads
Configured flows can collect contact details, qualify leads, and send useful customer information to your sales team with the conversation attached.
Track which WooCommerce chats lead to sales
See live cart activity, completed orders, and revenue linked to customer conversations in one reporting view.
Follow cart activity in real time
Relevant add-to-cart and remove-from-cart activity appears as it happens, giving your team live conversation context while the customer is still shopping.
Record newly completed orders
Completed-order events can connect a purchase with the surrounding customer conversation after the shopper reaches the order confirmation page.
Measure chat-assisted results
Use ecommerce reporting to review orders and revenue linked to support conversations, then compare activity across your team and AI agent.
Give your support team a better starting point
Good automation does more than reduce the support inbox. Busy stores can streamline support and answer more customers while people resolve the remaining customer conversations faster.
Open every chat with context
Instead of asking which item or order the customer means, agents can use product, cart, and available order details connected to the conversation. Logged-in identity, current cart activity, and the shopper's own messages create a smoother experience.
Preserve the full chat history
When a request moves from the AI agent to a person, the complete conversation stays available. The live support agent can see what the customer asks, which chatbot answers the AI model gave, and why customers need additional help.
Sign up freeInstall the chatbot for WooCommerce in minutes
The chatbot for WooCommerce uses the maintained WordPress integration behind the Text website widget. No separate extension, custom code, or API key is required.
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Install the WordPress plugin
In WordPress Admin, go to Plugins, choose Add New, and search for AI Chatbot by Text. Install and activate the official integration.
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Connect your Text account
Open the Text area in WordPress and select Connect to Text. Sign in or create an account, then finish the website widget setup.
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Let it detect WooCommerce
When WooCommerce is active, the WordPress integration detects it automatically and enables the supported ecommerce events.
The official plugin requires WordPress 6.0 or later and PHP 7.4 or later. The plugin download is free, and every Text plan starts with a 14-day free trial.
View the WordPress pluginUnderstand what WooCommerce data is available
The integration passes selected store data, including customer, product, cart, and order events, into Text for customer support and ecommerce reporting.
Customer data
For a logged-in WordPress customer, the conversation can include the customer's display name and email.
Cart data
Available cart data includes currency, subtotal, total, discounts, items, quantities, and add-or-remove events.
Product data
Products involved in cart or order events can include titles, IDs, variants, SKUs, prices, quantities, thumbnails, and links.
Order data
Available order context can include past purchases, order count, total spent, and newly completed orders with their numbers, totals, line items, and status details.
Installation metadata
Setup can include site and admin URLs, administrator email, and WordPress, PHP, plugin, and WooCommerce versions for connection and troubleshooting.
Selected context, one conversation
Your team gets the store signals that help answer the shopper without working from a separate WooCommerce tab.
Make the chatbot window feel like your store
Customize the chat widget, AI agent instructions, and customer journey without changing your WooCommerce theme files.
Match your brand
Set colors, position, avatar, launcher style, greeting, custom message, and a background image so the chatbot window belongs on your storefront. Choose a background image that keeps the conversation easy to read.
Set the AI agent's tone
Use custom instructions to define the chatbot's tone, what the AI assistant should prioritize, and when a customer interaction needs a person.
Improve from real questions
Review each chat log, refine instructions, and update the knowledge base when repeated shopper questions reveal an information gap for customers.
WooCommerce AI chatbot pricing and AI chatbot plugins
Compared with many AI chatbot plugins, setup is simple: install the free WordPress integration and connect a Text account. A 14-day free trial is available without a credit card, followed by the plan that matches your team, traffic, and AI usage.
Start your free trialThe WordPress download is free
There is no separate charge to download the plugin. Chat, AI features, reports, and the team workspace run through your Text account.
Try the Text customer service platform free for 14 days
The trial includes the chat widget, AI agent, knowledge base, team handoff, reporting, and WooCommerce events available through the WordPress integration. No credit card is required.
What is a WooCommerce AI chatbot?
A WooCommerce AI chatbot is an AI assistant that lives in an online store's chat widget and handles customer conversations. This chatbot plugin answers from approved store content, helps customers with routine product and policy questions, collects customer details, and can transfer a complex question to live chat. The AI Chatbot by Text also gives agents selected cart, product, customer, and order context through the existing WordPress plugin.
How does an AI chatbot improve the customer experience?
Fast, consistent answers remove waiting from common customer queries. When the request needs judgment, a handoff to a person keeps the complete chat history intact. This balance helps automate customer support without turning the chatbot into a dead end for customers.
What should an online store look for?
Choose a WooCommerce chatbot that learns from your own product and policy content, works through a maintained chatbot plugin, provides useful cart and order context, and shows how conversations contribute to sales. The FAQ below explains how the current integration connects, what it can access, and which workflows need configuration.
How can AI chat support online sales?
An AI shopping assistant can remove uncertainty before it becomes cart abandonment. Review customer questions, chat transcripts, lost sales signals, and repeated points of hesitation to improve product descriptions, policy pages, and the wider customer journey. Faster answers and more relevant human help create a personalized shopping experience without pressuring abandoning visitors. For a store owner, that turns customer service into a source of insight: the support and sales team can see what customers need, improve the store, increase customer satisfaction, and work toward stronger conversion rates over time.
Frequently Asked Questions
Yes. Install the official AI Chatbot by Text WordPress plugin and connect your account. When WooCommerce is installed and active, the integration automatically enables ecommerce context and sales features, including live cart and product details, order context, and completed-order tracking.
Depending on the customer and event, agents can see a logged-in customer's details, current cart contents and totals, relevant product information, past orders, order count, and total spent. Newly completed-order events also connect purchases and revenue to the conversations that influenced them.
Yes. The AI agent learns from your store's product pages, descriptions, policies, and connected catalog sources, then recommends matching products directly in the chat. Shoppers can move from a product question to an in-chat recommendation without leaving the conversation.
No. Install the official WordPress plugin, connect Text, and let the plugin detect the active WooCommerce installation. The current connection does not require a WooCommerce API key, an OpenAI API key, or a custom webhook.
The WordPress plugin is free to install, but it is not a standalone free version of the full service. The Text customer service platform includes a 14-day free trial with no credit card required, then requires a paid plan. Visit the pricing page for current plan limits, AI resolution allowances, and enterprise options.
Check the plugin and chatbot version history, clear the site cache, confirm the Text connection, and review JavaScript minification or delayed-loading settings. Cache tools, strict network rules, or another optimization plugin can prevent the widget from appearing while you test the connection.
WooCommerce support is included in the existing WordPress plugin used to add the Text website widget and AI chatbot. There is no separate WooCommerce extension to install, and no custom code is required for the current connection. Follow the WordPress installation guide for each setup option.
Yes. The AI agent can use WooCommerce order context to answer order-status and shipping questions. When a request needs judgment or the available data is not enough, it can hand the chat to a person with the conversation summary and customer context attached.
Text can recognize a returning shopper with items left in the cart and resume the conversation to address what stopped the purchase. You set the conditions for onsite campaigns and custom skills, including when the AI agent should offer an approved incentive. Offsite follow-up requires the relevant messaging or marketing workflow.
Yes. Human handoff lets your team continue when the AI agent cannot resolve a request. Agents receive a summary, the conversation history, customer details, and available order context instead of asking customers to start again. When a follow-up is needed, the AI agent can open a ticket and keep it tracked until someone closes it.
The official plugin requires WordPress 6.0 or later and PHP 7.4 or later. WooCommerce must be installed and active to send ecommerce context, but the standard website chatbot still works without it.
Add a WooCommerce chatbot built specifically for customer support
Launch a WooCommerce chatbot on your WooCommerce store, give customers a faster way to get help, keep customers moving, and see how conversations contribute to sales and conversion rates.
Free 14-day trial No credit card required AI agent included