Preview of AI agent skill
It collects how the customer will use the product, their must-have and nice-to-have features, and budget, then creates a ticket for a specialist.
Turn product questions into expert advice
When a customer asks for help choosing a product, collect (1) what they’ll use it for, (2) must-have features, (3) nice-to-have features, and (4) budget range. Ask only for details the customer has not already provided. Then create a ticket containing their answers and tag it "product_advice", and send a message telling them a specialist will reply shortly.
Chat feed preview
Example Turn product questions into expert advice conversation:
- Customer: I need a backpack for short work trips, but I don't want anything bulky.
- System: Personal Shopper skill started
- AI agent: A compact backpack for short work trips—got it. What features are must-haves, which would be nice to have, and what's your budget range?
- Customer: A padded 14-inch laptop compartment is essential. A luggage pass-through would be nice, and I'd like to stay under $150.
- AI agent: Thanks. I've created a request with your answers, and a product specialist will reply shortly.
- System: Ticket created
- System: Ticket tagged as product_advice