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The AI agent answers texts from your own Twilio number in seconds, day and night, and hands the conversation to your team when it counts.
Free 14-day trial No credit card required AI agent included
The AI agent replies in seconds, trained on your own content. No missed messages, no Monday backlog.
A text to your sales line reaches sales. A text to support reaches support. Automatically.
When a human should step in, the thread is already in the inbox with the full history attached.
Over 35,000 brands are already selling through service with Text
No scripts and no decision trees. The AI agent answers from your website, help center, and policies, and it knows when to stop and get a human.
Point it at your website, FAQs, and support articles. Every SMS reply is grounded in what you published, not a generic script.
When a text reads like a buyer, the AI agent collects contact details in the conversation, so the lead is saved before anyone logs in.
Control which languages your AI agent uses to answer texts.
Track how many SMS conversations the AI agent resolved without human support.
Define your AI agent's role, tone, and limits with custom instructions.
From signup to answered texts in minutes, through the Twilio account you already have. No coding required.
Sign up free with your business email. 14 days free, no credit card required.
In Settings > Twilio SMS, enter the Account SID and Auth token from your Twilio Console.
Your Twilio numbers load automatically. Click Connect next to the ones that should receive texts.
Point the AI agent at your website and help center. It answers new texts around the clock.
SMS is one channel in Text, not a separate tool with its own login. Your team answers every channel from a single view, and the same AI agent works across all of them.
The chat widget on your own pages, with page context in view.
Arrives as a ticket your team can assign and answer.
SMS customer service and SMS sales do not have to share a queue. Each number goes where it should.
Routing rules read the number the customer texted. Buying questions land with your sales team, support questions with support, with no manual sorting.
Prefer one team for all texts? Use the customer's channel as the routing condition and send every SMS chat to the same people.
Every channel keeps a fallback rule, so a chat that matches nothing still reaches someone instead of going quiet.
Sign up freeBusiness texting in the US comes with rules. Ours is simple: everything that matters stays in your hands.
You connect with your own Account SID and Auth token. The numbers never leave your Twilio account.
US carriers expect business texting to be registered. Yours lives in your Twilio Console, and connecting Text changes nothing about it.
Opt-out handling and country permissions live in your Twilio Console, exactly where you already control them.
Disconnect a number any time and it stays on your list, ready to reconnect. Nothing to migrate, nothing to port.
73%
of cases resolved before a ticket is created
Up to 266%
lift for Shopify stores using Text's AI agent
24/7
Texts answered at 2 PM and at 2 AM
Two bills, no surprises: your ChatBot.com plan and Twilio's own message rates. Nobody marks up the other.
| What | What you pay |
|---|---|
| SMS (Twilio) channel | Included from the Essential plan up and in every free trial. No add-on and no markup on messages from us. |
| AI resolutions | Metered by plan, across all channels. A resolution counts only when the AI fully solves a customer's question. See plans and pricing. |
| Twilio's messaging rates | Billed by Twilio on your own account: number rental plus a per-message rate that varies by country. You keep full visibility in the Twilio Console. |
Start free and connect your Twilio number in minutes.
Try it for freeText AI agents partner with your team to lift the metrics that matter, going well beyond queue relief.
Your AI agent matches customers with products they actually want. Personalized suggestions based on browsing history, cart contents, and conversation context.
Try it freeGenerate and qualify leads instantly, in the right moment. Lead generation becomes part of the conversation experience.
Try it freeDeliver timely, relevant messages based on behavior and intent. Every nudge feels personal and drives action.
Try it freeServe tailored offers at the perfect moment. Context-aware incentives drive sales without feeling pushy.
Try it freeAutomate over 80% of chats and tickets. Your team gets time back, and customers get answers instantly.
Try it freeTransfer conversations with full context and zero repetition. Pick up the thread seamlessly to keep the momentum.
Try it freeAn SMS chatbot is software that automatically answers text messages sent to a business phone number. It reads each incoming text, understands the question, and replies with an answer drawn from the company's own content. When a question needs a human, it hands the thread to a person instead of guessing.
A customer texts your number, and the message travels through your SMS provider into your inbox as a chat. With ChatBot.com, that provider is Twilio and the inbox is Text. The AI agent reads the question, pulls the answer from the content it trained on, and replies inside the same SMS thread, up to 1,600 characters per message. The customer is identified by their phone number, so when your team takes over, the whole history is in view.
Rule-based SMS chatbots work like phone menus: reply 1 for hours, 2 for returns. They are cheap and predictable, and they collapse the moment someone types a real sentence. AI SMS chatbots read the actual question and answer from your content. Texting has no buttons or menus to lean on, so SMS punishes the rule-based approach harder than any other channel. If the bot cannot read free text, it cannot do much on SMS.
SMS reaches every phone with no app and no internet, which makes it hard to beat for coverage. Messaging apps offer richer conversations: images, buttons, and product cards. The honest answer is that the choice depends on where your customers already text you from.
| SMS chatbot | WhatsApp or Messenger chatbot | |
|---|---|---|
| Reach | Every phone, no app or internet needed | Customers who use the app |
| Setup | Your own Twilio number, connected with two keys | Meta business verification flow |
| Message format | Plain text, up to 1,600 characters | Rich media, images, and files |
| Cost | Twilio's per-message rate, on your account | Free for customer-started conversations |
In Text you do not have to choose. SMS, WhatsApp, and Messenger are the same AI agent in the same inbox, so you can run all three and let customers pick.
Texts skew urgent and short: order status from the road, opening hours, a quick question before a purchase, a problem report after closing time. An AI agent that answers these in seconds covers the hours and moods your team cannot. And when a text reads like a buying signal, it collects the details and puts the conversation in front of the right people. That is the difference between an autoresponder and service that sells.
Free 14-day trial No credit card required AI agent included
See how ChatBot.com helps teams in every industry automate conversations and deliver instant, 24/7 support.
