The new training tool brings daily improvement to your chatbot.
Planning a chatbot can sometimes look like fortunetelling. You try to predict what is your client going to say before the launch of the bot. Later, you send the chatbot round to your friends, colleagues, and family to test it out. Finally, you have some chats in the archives to analyze and complete the user says fields with more cases. The whole process takes a lot of time, and at the end of the day, you still don’t know the way your client is going to phrase the question.
We’ve thought of this problem and decided that learning day by day from the real-life cases is the most valuable data to feed your chatbot with. On your dashboard, you can find a new section called training that will assist in daily improvements of your chatbot.
Now you can find all unmatched phrases in one place and add them directly to the right interactions. Furthermore, you can ignore queries or delete them entirely. Review the real queries from your clients without wasting your time on wizardry.
How does it work
Go to the new training section and decide story and time period you want to review. Here you can also see the total number of unmatched phrases and search directly for a query.
Unmatched queries are all the messages from your users that the bot couldn’t match with any user says and replied with the fallback interaction.
You can take one of the following actions on each of the elements:
- Train — teach your chatbot the phrase so it’ll be recognized in the future conversation.
- Ignore — if you don’t want a phrase to appear again in training, ignore it. You can undo this action in the Ignored section.
- Delete — remove phrases temporarily from the training. If a phrase occurs again, it’ll appear as an unmatched query.
At the end of your reviews check out your bot using the built-in chat. All the newly added phrases should now be recognized! How simple is that!
You don’t have to dig conversation archives for hours or becoming a mind reader. Improve your chatbot using intelligent training tool and serve your clients the way they want to be served.
Don’t forget to visit our Help Center to learn how to train your chatbot step by step.