Chatbots

How to Boost Customer Engagement Using Conversational AI

Research by Oracle suggests that 82% of consumers would switch a brand if unsatisfied with their customer service department. Therefore, a top-notch customer experience (CX) is a must. Part of the customer experience is conversations you’d have as a brand with your customers,... read more

8 minutes
Sep 28, 2022

All You Need to Know to Use Chatbots in Business. Complete Guide

Since 2016, when Facebook opened Messenger for bots, brands have widely adopted them. Everybody is now talking about them and their value to businesses. But what exactly are chatbots, and why have they become so important? In this chatbot guide, you’ll find answers to these... read more

15 minutes
Aug 31, 2022

How to Increase Chatbot Customer Service Satisfaction and Conversion

The most significant part of increasing chatbot engagement is getting your audience comfortable talking to robots. With substantial aspects of online businesses becoming increasingly automated daily, ensuring your bot engages with potential customers properly is a fundamental... read more

9 minutes
Aug 11, 2022

How Business Automation Can Improve Customer Service Operations

There are many reasons why we may dread getting in touch with customer service. For instance, writer Bill Bryson once wrote, “The other day I called my computer helpline, because I needed to be made to feel ignorant by someone much younger than me.” With a properly... read more

7 minutes
Jul 25, 2022

Key Chatbot Statistics You Should Follow in 2022

The first chatbot (Eliza) dates back to 1966, making it older than the Internet. Yet the technology had to wait a bit to flourish at scale. It was not until 2016 that Facebook allowed developers to place chatbots on Messenger. Brands started to develop their chatbot technology... read more

10 minutes
Jul 12, 2022

5 Key Facts Businesses Need to Know About AI and Augmented Reality

Technology has revolutionized the way businesses operate and interact with customers.  Access to advanced tools and data has simplified the workflow, leading to a more targeted and engaging approach to customer acquisition. But, this is only the beginning.  It’s not... read more

8 minutes
Apr 22, 2022

How to Build Your Email List with Chatbots

Having a quality email list is a great way to grow your brand. Of course, building a legitimate email list takes some time and effort. The good news? You can streamline the process and get a little help from automated chatbots.  Yes, we’re talking about those... read more

7 minutes
Mar 16, 2022

Conversational Marketing Explained: All You Need to Know

Conversational marketing can be regarded as a counterpart to traditional methods. It typically includes content that has a conversational tone, incorporates dialogue, and focuses on building relationships with customers. The nature of this kind of marketing has become an... read more

8 minutes
Feb 15, 2022

5 Ecommerce Checkout Mistakes and Strategies to Avoid Them

Don’t lose your customers at the checkout after they’ve made their way through a lengthy sales funnel. Optimizing your checkout process is crucial for securing the sale, but many ecommerce businesses make avoidable mistakes that discourage customer trust and scare prospects away.... read more

8 minutes
Feb 15, 2022

How to Make your Ecommerce Chatbot Rock this Shopping Season

The holiday season is going to feel different this year. Many fewer consumers are going to hunt for products in physical stores to stay away from crowds. But that doesn’t mean they’re going to purchase less. Data shows that during the 2008 recession, contrary to predictions, many... read more

7 minutes
Nov 9, 2021

How Can You Boost Customer Experience Using Chatbots

Are you aware that customers switching companies because of poor service costs companies $1.6 trillion in the U.S.? A good experience is key in winning over customers’ loyalties. Loyal customers are five times more likely to buy from you again and four times more likely... read more

7 minutes
Mar 24, 2021

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