Some things are good the way they are, others need a tweak. Customer feedback and our insights have shown us that ChatBot’s Visual Builder is one of the areas on our platform that could deliver a better experience. Our new vision for it has just been released. We’re happy to... read more
The initial step of creating a chatbot is the hardest to take. To make that step much easier for you, our chatbot designers prepared a set of ready-to-use ChatBot templates with descriptions that are all in one place. More about Templates Templates are ready-to-use chatbot... read more
ChatBot and Infermedica have partnered together to help scale up the COVID-19 crisis response. The result of this cooperation is the COVID-19 Risk Assessment Chatbot that we share for free. The solution can help businesses and organizations share verified information about... read more
Discover a new section in your button settings that brings more configuration under the hood. Buttons can significantly accelerate chats and improve customer experience. They can guide the conversation but also open websites, dial phone numbers, open Moments, and more. Recently,... read more
We’re rolling out refreshed archives with a better look, great tweaks, and new features. You have probably noticed that ChatBot is gradually getting a new design. We’ve already refreshed Stories, Integrations, and added a few new sections such as Reports and Users.... read more
When chatbots took off, businesses became super excited. They started to apply them to be in line with the newest trends. But that has changed. Bots are no longer a cool innovation; they are a must that lets brands meet changing users’ expectations. However, that doesn’t mean... read more
Last year was a debut year for ChatBot. From a small platform, we managed to grow up into a comprehensive chatbot solution. 2018 was an exciting year for technology! Media and users were focused on privacy, more than ever before, we have seen gadgets taken from science fiction... read more
A while ago we’ve reached a decision to change our platform name. It wasn’t easy to say goodbye to the BotEngine label, but we’re sure it’s the right move. Below we‘re sharing our thoughts behind this decision. Enjoy your reading and from now on, call us ChatBot! We’ve started... read more
The Academy brings a new and efficient way to master chatbots: no more hours spent on reading docs and following tedious instructions. Learning new applications is like moving to a new city. First days, you entirely rely on maps, browse the internet to know the right places, and... read more
The new bot action, Ask Question, adds more customization to the way you collect users’ data. What’s your first idea when you imagine a chatbot? A computer program designed to answer questions? A talkative assistant able to schedule a meeting? A human-like customer service... read more
The new training tool brings daily improvement to your chatbot. Planning a chatbot can sometimes look like fortunetelling. You try to predict what is your client going to say before the launch of the bot. Later, you send the chatbot round to your friends, colleagues, and family... read more
Expert Marketplace: the space to hire professionals to create your bot. The primary goal of building a chatbot is to save time we spend on chatting with our customers. No matter if you’re a sole trader who tries to catch up incoming messages in the late evening, or a manager of a... read more
ChatBot offers two matching systems: machine learning, and keywords. Each of them was designed to suit different needs. The right system choice can significantly help your chatbot to understand your clients, and increase the user satisfaction. One of them gets a vital update that... read more
Under the shiny cover of your buttons, there’s a lot of magic you can use to boost your chatbot. Buttons allow serving desirable answers to your visitors in an easy and understandable way. Moreover, you can assign each of them an action to be performed when the button is clicked... read more
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