Customer Service

7 Ecommerce Customer Support Trends in 2024 You Should Follow

Providing an exceptional user experience lets many ecommerce companies overcome competitors and become market leaders. According to a PwC study, 73% of consumers say that support service experiences are more critical to purchasing than price or product features.  2023 has... read more

8 minutes
Jan 19, 2024

From Robot to Human: Make Your Chatbot Sound Natural

Welcome to the era of chatbots and digital assistants. These technological wonders are not just changing customer experiences but altogether redefining them. Chatbots have quickly risen to the challenge, becoming an integral part of our digital landscape in a world where instant,... read more

6 minutes
Jul 14, 2023

How to Lower Customer Service Costs with Chatbots

Customer service cost reduction is a crucial goal for businesses aiming to improve their bottom line. It’s no secret that finding ways to optimize costs while maintaining quality service is a constant challenge. This is where chatbots come into play. Chatbots have emerged... read more

6 minutes
Jun 7, 2023

10 Ways to Optimize Website User Experience

A website that makes users search for contact information for five minutes is bad design, no matter how sharp it looks. However, a website that may look less good but is easy to use will provide a better customer experience and give the owner a better ROI. You can achieve that by... read more

11 minutes
Nov 22, 2022

The Post-sale Process: Key Things Retail Stores Should Know

In retail marketing, businesses focus primarily on acquiring new customers to increase their sales and potential market reach. Of course, this is critical to the success of your company. However, ensuring your new customers become repeat consumers is even more important in... read more

10 minutes
Jul 27, 2022

How Business Automation Can Improve Customer Service Operations

There are many reasons why we may dread getting in touch with customer service. For instance, writer Bill Bryson once wrote, “The other day I called my computer helpline, because I needed to be made to feel ignorant by someone much younger than me.” With a properly... read more

7 minutes
Jul 25, 2022

The Importance of Social Proof in Ecommerce Social Media Marketing

As an ecommerce brand, you may struggle to get satisfied customers to influence your prospective customers. However, if you start leveraging the positive effects of customer reviews, you’ll turn the situation around. Doing so can help you consistently outsell your... read more

10 minutes
Jul 19, 2022

Top Tools and Technologies for Creating Effective Customer Surveys

Customer feedback is essentially opinions and experiences shared by the customers about a product or service they have engaged with. It helps customers share their experience with the product or the company and allows businesses to improve product development and overall customer... read more

10 minutes
Jun 7, 2022

Power Your Online Sales with Top AI Tools

Artificial Intelligence, the technology of the future, is already here.  Whether it’s Spotify recommendations, Google Ads, or conversations with Alexa and Siri, AI is ubiquitous. And the same AI can supercharge your company’s sales. Do you want to forecast more... read more

14 minutes
Jun 1, 2022

5 Customer Retention Strategies for Small Businesses

Every business, small or big, strives to retain a healthy customer base. Retaining customers doesn’t just bring revenue, it also boosts loyalty and attracts new customers to the business. Statistics show that a 5% increase in customer retention can boost profits by up... read more

7 minutes
Jan 31, 2022

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