Customer Service

5 Ecommerce Checkout Mistakes and Strategies to Avoid Them

Don’t lose your customers at the checkout after they’ve made their way through a lengthy sales funnel. Optimizing your checkout process is crucial for securing the sale, but many ecommerce businesses make avoidable mistakes that discourage customer trust and scare prospects away.... read more

8 minutes
Feb 15, 2022

5 Customer Retention Strategies for Small Businesses

Every business, small or big, strives to retain a healthy customer base. Retaining customers doesn’t just bring revenue, it also boosts loyalty and attracts new customers to the business. Statistics show that a 5% increase in customer retention can boost profits by up... read more

7 minutes
Jan 31, 2022

Last-Minute Tips to Beat the Holiday Rush

They say the holiday shopping season starts earlier every year — that’s true this time around. Consumers are worried that stores might be lacking inventory, which has already become the global aftermath of the pandemic. By shopping earlier, customers hope to get presents before... read more

5 minutes
Nov 9, 2021

7 Chatbot Mistakes That are Costing You Customers

Chatbots have come a long way since the first commercial instant messaging bot, SmarterChild, hit our AOL buddy lists in 2000. For a decade, it was the most popular artificially intelligent agent, at least when someone else didn’t have to use the landline. That was just the... read more

7 minutes
Sep 8, 2020

How to Build a Great Chatbot in a Few Simple Steps

As the AI trend keeps rising, chatbots become more a must-have rather than a nice have part of the business. The increasing demand for chats continues to grow so to keep the customer satisfaction rate high; companies must find ways to cope with the rising volumes of inquiries... read more

5 minutes
Mar 12, 2019

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