Since 2016, when Facebook opened Messenger for bots, brands have widely adopted them. Everybody is now talking about them and their value to businesses. But what exactly are chatbots, and why have they become so important? In this chatbot guide, you’ll find answers to these... read more
12 min read | May 16 | Daria Zabój and Jacquelyn Dunham
As a customer service manager, you know your team is the backbone of your company’s success. You work hard to ensure that your team is equipped with the right tools... read more
9 min read | Feb 22 | Daria Zabój
People will forget what you said. People will forget what you did. But people will never forget how you made them feel. Maya Angelou Chatbots became a remedy for aching... read more
15 min read | Oct 17 | Daria Zabój
Writing a chatbot script? Explore 12 techniques based on psychology and UX studies that’ll help you engage the user into chatting. read more
7 min read | Nov 09 | Daria Zabój
The holiday season is going to feel different this year. Many fewer consumers are going to hunt for products in physical stores to stay away from crowds. But that doesn’t... read more
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