As a customer service manager, you know your team is the backbone of your company’s success. You work hard to ensure that your team is equipped with the right tools and technology to provide the best possible service to your customers. You might have been considering... read more
9 min read | Feb 22 | Daria Zabój
People will forget what you said. People will forget what you did. But people will never forget how you made them feel. Maya Angelou Chatbots became a remedy for aching... read more
8 min read | Nov 08 | Daria Zabój
In 2014, Nicholas Epley, a psychologist from the University of Chicago, conducted a study to check whether giving technology humanlike features can impact its perception.... read more
14 min read | Oct 17 | Daria Zabój
Writing a chatbot script? Explore 12 techniques based on psychology and UX studies that’ll help you engage the user into chatting. read more
16 min read | Aug 31 | Daria Zabój
Since 2016, when Facebook opened Messenger for bots, brands have widely adopted them. Everybody is now talking about them and their value to businesses. But what exactly... read more
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