The confidence score lets you decide precisely how your bot should interpret the user’s words.
Whenever the user types a message, the bot analyses its accuracy and pairs it with the most matching interaction. The accuracy is shown as a number; the higher the number, the better the match. This result is called a matching score. So, if there are three available user inputs, the bot will choose the one with the highest result.
Moreover, the confidence score functions as a threshold that determines the lowest matching score that is acceptable to trigger a bot response. If the matching score falls below the confidence score, the bot will trigger a Fallback interaction.
You can provide an effortless and smooth chatting experience by setting the confidence score correctly.
The default confidence score is set to 70%. You can decide which value fits your bot best. Remember that the confidence score must be set in the range of 0 - 100.
Open your bot.
Click on the Settings icon in the top bar.
Click on Bot settings.
Set the value. You can type it or adjust the slider.
Close the window. You can test your bot.