Confidence score lets you decide how precisely your bot should interpret what the user says.
Every time the user types a message, the bot analyses its accuracy and pairs it with the most matching interaction. The accuracy is shown as a number, the higher the number, the better the match. This result is called a matching score. So, if there are three available user inputs, the bot will choose the one with the highest result.
What’s more, the confidence score functions as a threshold that determines the lowest matching score that is acceptable to trigger a bot response. If the matching score falls below the confidence score, the bot will trigger a Fallback interaction.
By setting the confidence score correctly, you can provide an effortless and smooth chatting experience.
The default confidence score is set to 70%. You can decide which value fits your Story best. Remember that the confidence score must be set in the range of 0 - 100.
Open Visual Builder’s dashboard.
Click on the Settings icon in the top bar.
Click on Bot settings.
Set the value of your confidence score between 0 - 100.
Close the window. The confidence score has been changed. You can test your Story to see how it works now.