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Seán Cotter

Seán Cotter

Head of Marketing

Head of marketing at The Chat Shop, an award-winning live chat and chatbot design, strategy, and management provider.

Read my articles

6 customer journeys you can enhance with chatbots

Chatbots: your next best CX friend You could be forgiven for feeling like the rise of chatbots happened overnight. It wasn’t even long ago that human-powered live chat was thought of as a tertiary feature (one that rarely even featured on websites, let alone one that could... read more

7 minutes
Mar 11, 2026

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