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Seán Cotter

Seán Cotter

Head of Marketing

Head of marketing at The Chat Shop, an award-winning live chat and chatbot design, strategy, and management provider. He can be found playing McDonald’s monopoly when not writing about lead generation, customer experience, and the power of conversation in digital.

Read my articles

6 customer journeys you can enhance with chatbots

Chatbots: your next best CX friend You could be forgiven for feeling like the rise of chatbots happened overnight. It wasn’t even long ago that human-powered live chat was thought of as a tertiary feature (one that rarely even featured on websites, let alone one that could... read more

8 minutes
Jul 25, 2018

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