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Product recommendation chatbot template

Turn product questions into expert advice. Use this free script to collect how the shopper will use the product, their must-have features, and budget, then create a ticket for a specialist.

  • Free 14-day trial
  • No credit card required

Example Personal Shopper conversation:

  1. Customer: I need a backpack for short work trips, but I don't want anything bulky.
  2. System: Personal Shopper skill started
  3. AI agent: A compact backpack for short work trips—got it. What features are must-haves, which would be nice to have, and what's your budget range?
  4. Customer: A padded 14-inch laptop compartment is essential. A luggage pass-through would be nice, and I'd like to stay under $150.
  5. AI agent: Thanks. I've created a request with your answers, and a product specialist will reply shortly.
  6. System: Ticket created
  7. System: Ticket tagged as product_advice

Join 35,000 brands that run their customer conversations with Text

PayPalIKEAAtlassianMcDonald'sINGMercedes-BenzRyanairPandoraHuaweiKiaGeberitSephoraVirginSubaru

Make this template advise shoppers on your website in 3 minutes via Text by ChatBot

No code. The skill you picked here is ready to activate the moment your trial starts, inside the same AI shopping assistant that answers the rest of your product questions.

  1. Step 1

    Start your trial from this page

    Choose Add to your website. The Personal Shopper skill comes with you into setup.

  2. Step 2

    Train your chatbot with your store and knowledge sources

    Add your website URL, product pages, files, or articles. The agent indexes up to 5,000 pages per site and rescans on the schedule you set.

  3. Step 3

    Add the chatbot widget to your store

    Paste one code snippet, use Shopify or Google Tag Manager, or install the React, Vue, or Angular package.

  4. Step 4

    Let the chatbot collect product requirements using your skill

    The agent answers from your knowledge sources. When a shopper asks for help choosing a product, the skill asks only for the details still missing, creates a ticket tagged product_advice, and tells the shopper a specialist will reply.

  • Nuvoo 98% AI Agent resolution rate at Nuvoo, a Shopify store selling computers in Finland, Sweden, and Germany
  • Funded Trading Plus 93% customer satisfaction at Funded Trading Plus, which automates 125,000 chats a year with Text

...or use this template in any chatbot you want

This is the exact instruction the Personal Shopper skill runs in Text. Copy it into your AI agent, or add the skill to your store and let Text turn it into workflow steps you can review and edit.

product-recommendation-template.txt

Download .txt

When a customer asks for help choosing a product, collect (1) what they’ll use it for, (2) must-have features, (3) nice-to-have features, and (4) budget range. Ask only for details the customer has not already provided. Then create a ticket containing their answers and tag it "product_advice", and send a message telling them a specialist will reply shortly.

Need a human in the loop? Text by ChatBot got you covered

The Transfer to human skill hands the chat to your team when a shopper wants advice right away or asks for a person. The teammate sees the whole conversation, the requirements collected so far, and every tag the agent added.

See the AI shopping assistant features
VIP routing skill, live chat
  1. AI agent

    I'll connect you with the VIP Team so your account manager can review the renewal with the full context.

  2. Chat transferred to VIP Team
  3. Chat assigned to Maya
  4. Maya

    Hi, I'm Maya. I can see your renewal question and will take it from here.

Integrate this product recommendation template with other tools you use

Connect your website, store, and messaging channels so the template can work with the rest of your tools.

Browse integrations

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Questions about this product recommendation chatbot template

When a shopper asks for help choosing a product, the AI agent collects what they will use it for, their must-have features, nice-to-have features, and budget range. It asks only for details the shopper has not already given, creates a ticket tagged product_advice with the answers, and tells the shopper a specialist will reply shortly.

No. This template gathers the requirements and hands them to a specialist on your team, who makes the recommendation. For automated add-on suggestions based on a product already in the cart, use the ecommerce chatbot template.

The instruction tells the agent to ask only for details the shopper has not already provided, so a shopper who names their budget in the first message is not asked for it again.

No. The skill is a written instruction. Text turns it into workflow steps you can review, edit, and activate from the editor.

It is the exact instruction the Personal Shopper skill runs in Text. You can copy it into any AI agent that accepts natural-language instructions, or add the skill to your AI shopping assistant in Text when you start your trial from this page.

The ticket contains the shopper's answers and the product_advice tag, so your specialists can filter these requests and reply with a recommendation. Connect your helpdesk or CRM through the integrations to route tickets where your team already works.

Yes. The chat window at the top of this page replays the skill, and the skill editor in Text has a preview panel where you can run a test conversation before you publish.

Yes. Add the widget through the Shopify integration and train the agent on your store pages. Nuvoo, a Shopify store selling computers in Finland, Sweden, and Germany, resolves 98% of conversations with its AI Agent.