Built-in Chat

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Luiza Jurczyk
1 min read
updated: Jun 24, 2025

Whether you’re in the middle of building your chatbot or almost finished it, you can use the built-in chat to test out the conversation flow.

How to test your storyLink icon

  1. Click the blue chat bubble (you can find it in the lower right corner).

Blue chat bubble in the lower right corner that opens the ChatBot.com built-in chat for testing

  1. Select the story you want to test. In this case, we want to see how our Basic E-commerce flow goes.

Built-in chat story selection for testing the Basic E-commerce flow in ChatBot.com

3. Type various queries and observe your chat.

Built-in chat test conversation with reached interactions highlighted in the ChatBot.com story

The interactions that you’ve already reached are always highlighted so you can track which interactions are being triggered. Additionally, default interactions and actions have captions so you can follow when they are triggered by the system.

JSON previewLink icon

Built-in chat JSON preview of the conversation opened with the brackets icon

You can view the conversation as a JSON. Click the brackets on the top bar, to see the JSON from the last interaction. To view another point in the conversation, click the avatar next to it.

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