It changed how I think about support. We're not just solving problems anymore – we're closing deals while we do it.
AI chatbot that helps your customers and grows your sales
Connect your website and go live in minutes. Your AI agent will answer questions, recommend products, and close sales 24/7.
Free 14-day trial No credit card required
Your AI chatbot learns from your knowledge. Add your website, help center, files, and articles. It answers from what you already have.
Tune answers with your instructions. Describe a skill in plain language, like a discount at checkout, and your AI agent follows it.
Connect chatbot to every channel your customers use. Add the website widget, Messenger, WhatsApp, and many other.
See your chatbot answering and selling. It answers the question, recommends products, and adds them to cart in the same chat.
Monitor the results and grow what works. See what customers ask, how much your AI agent resolves, and where it can be improved.
30,000+ teams already turning conversations into revenue
Turn every conversation into an answer or a sale.
Support customers on multiple channels
Your customers are everywhere. Now your chatbot is too. One AI handles support across website, Messenger, SMS, and more.
Handover to human seamlessly
Let AI handle every conversation, or send the ones you choose to a human agent with the full context.
Deliver on-point answers with AI Agent
Answer customer questions 24/7. Your customer service chatbot learns from your website, help center, and product docs, so every response matches your business.
Show the right offers to boost sales
Show the right product at the right moment. Your ecommerce chatbot spots hesitating shoppers and offers help before they leave.
About 70% of our chats are with our AI agents, and about 70% of our sales made through chat are made with the help of an AI agent. [...] Now we know the exact numbers, which helps us a lot to evaluate how well chat performs.
- 432% growth in AI Agent sales
- 70% of chat sales through AI Agent
- 98% AI Agent resolution rate
See what ChatBot does for a business like yours.
Shoppers rarely buy when they still have questions. ChatBot answers them on the spot and helps customers choose the right product.
See how it sells for salesAnswer common questions instantly, around the clock. Your team steps in only when a conversation needs a human, with the full history attached.
See how it supports customersRecommend products, recover abandoned carts, and answer order questions in one chat. Every conversation can end in a sale.
See it in your storeGet the customer service setup of a large company without the headcount. Connect your website and go live the same day.
See the setup for small businessResolve support and drive sales across web, email, WhatsApp, and Messenger. SOC 2 Type 2 and SSO via SAML 2.0 keep your security team comfortable.
See enterprise features
Security you can count on
Text meets recognized security, privacy, payment, and accessibility standards, so your team can work with confidence. Learn more on our security page.
CCPA
WCAG 2.2
SOC2
GDPR
PCI DSS - SAQ A
BBB Accredited Business
Data Privacy Framework
Skills are where your AI Agent becomes uniquely yours.
-
Turn conversations into qualified leads
When a customer shows buying intent, capture contact details and key requirements for sales follow-up.
-
Connect VIP customers with their account manager
When a VIP customer reaches out, then connect them with their account manager or dedicated VIP team.
-
Turn complaints into guaranteed follow-up
When a complaint needs human follow-up, create a priority ticket and set a clear response time.
-
Turn product questions into expert advice
When a customer needs product advice, capture requirements, then create a ticket for a specialist.
-
Save the sale with the right incentive
When a customer raises a price objection, share an approved incentive and tag the chat as a sales opportunity.
-
Grow every cart with the perfect add-on
When a customer mentions a product in their cart, recommend a relevant add-on, bundle, or warranty.
Your chatbot takes action. You see what it earns.
Start free trial
All your customer support workflows in one place
Enhance your AI chatbot with more features, workflows, and automations through built-in tools and plug-and-play integrations.
See every dollar attributed to a chat
The AI Agent Sales report ties orders to conversations, during the chat or up to 30 days after. You see total value, orders, and the average time from chat to order.
When I started at Fuse, a tenant with a serious issue could wait weeks for a response. After onboarding Text, even as ticket volume grew, we got that down to a day. In our line of business, that's huge.
- 63% Faster resolution
- 66% More tickets, same headcount
- +20pt Higher satisfaction
An AI agent that sells like your best rep
Resolving doubts and recommending relevant products in real time, the AI agent knows your products and policies and helps shoppers complete their purchase with ease.
-
$1.5M Revenue after 8 months1 -
+25% Average order value -
80% AI resolution rate -
266% Shopify stores using Text's AI Agent report a 266% lift in visit-to-order rate
Join our AI-delighted customers
Every customer is important to us and thanks to Text every customer can contact us around the clock. During business hours our customer service agents can answer queries in Livechat and after business hours AI Agents will handle the customer queries.
The platform is incredibly intuitive and streamlined our outreach process immediately. The message automation feature allowed our team to stay organized and ensure no lead fell through the cracks.
It absorbs the queue with ease, which lets our agents work more calmly and spend more time on real, revenue-impacting issues.
Getting started was straightforward thanks to an intuitive interface that didn't require a steep learning curve. On the features side, the live chat and email integrations work seamlessly.
Great admin UI/UX, easy management, and strong long-term value from Text’s AI chatbot tools for e-commerce and for client experience.
Great engagement and proof of concept. Very flexible and responsive team worked with us to get value quickly.
Strong product that keeps up with the customer needs and the ever-changing improvements with technology and AI. I've been a customer for over 8 years and have no plans on changing platforms.
What I like most is how easily it handles common customer queries without needing constant human support. Once set up, it can manage basic conversations.
Text has been a helpful tool for streamlining communication, increasing responsiveness, and making it easier to manage customer interactions in a fast and organized way.
We have deployed ChatBot on our website, we use it to filter our visitors based on their requirements. Sales - get routed to the sales team.
I am in charge of the helpdesk tickets at my workplace and I use text everyday so I have well versed with it's operations now.
Easy to use and I like the fact you can see what the customer's typing before they hit send so you can better anticipate what they need.
AI features that frees up time to work on other tasks. It is not perfect and may take time to train, but well worth it.
It helps a lot by reducing the huge load on the team. It also helps to make the UI better and more interactive.
Reliable and stable live chat platform that has handled our support volume well over a long period. The interface is straightforward for agents, and setup was simple.
It changed how I think about support. We're not just solving problems anymore – we're closing deals while we do it.
Every customer is important to us and thanks to Text every customer can contact us around the clock. During business hours our customer service agents can answer queries in Livechat and after business hours AI Agents will handle the customer queries.
The platform is incredibly intuitive and streamlined our outreach process immediately. The message automation feature allowed our team to stay organized and ensure no lead fell through the cracks.
It absorbs the queue with ease, which lets our agents work more calmly and spend more time on real, revenue-impacting issues.
Getting started was straightforward thanks to an intuitive interface that didn't require a steep learning curve. On the features side, the live chat and email integrations work seamlessly.
Great admin UI/UX, easy management, and strong long-term value from Text’s AI chatbot tools for e-commerce and for client experience.
Great engagement and proof of concept. Very flexible and responsive team worked with us to get value quickly.
Strong product that keeps up with the customer needs and the ever-changing improvements with technology and AI. I've been a customer for over 8 years and have no plans on changing platforms.
What I like most is how easily it handles common customer queries without needing constant human support. Once set up, it can manage basic conversations.
Text has been a helpful tool for streamlining communication, increasing responsiveness, and making it easier to manage customer interactions in a fast and organized way.
We have deployed ChatBot on our website, we use it to filter our visitors based on their requirements. Sales - get routed to the sales team.
I am in charge of the helpdesk tickets at my workplace and I use text everyday so I have well versed with it's operations now.
Easy to use and I like the fact you can see what the customer's typing before they hit send so you can better anticipate what they need.
AI features that frees up time to work on other tasks. It is not perfect and may take time to train, but well worth it.
It helps a lot by reducing the huge load on the team. It also helps to make the UI better and more interactive.
Reliable and stable live chat platform that has handled our support volume well over a long period. The interface is straightforward for agents, and setup was simple.
Start selling with ChatBot by Text.
Free trial. Setup in minutes.
Free 14-day trial No credit card required
Frequently Asked Questions
ChatBot.com is an AI Agent trained on your business data that answers customer questions, recommends products, and resolves common issues automatically. ChatBot.com is available inside Text customer service growth platform. It works alongside features like lead generation campaigns, skills for agents, or shared inbox for live chat and help desk.
This one can. ChatBot.com spots buying signals mid-conversation: hesitation at checkout, bulk inquiries, product comparisons. It recommends relevant products, offers discount codes at the right time, and recovers sales that would otherwise be lost. Every support conversation is a sales opportunity. Most businesses just haven't wired it that way yet.
No. Paste your website URL, and ChatBot.com automatically builds a knowledge base. To add the chat widget to your site, you copy and paste a code snippet. If you're on Shopify or WordPress, there's a direct integration. No coding, no developer time.
ChatBot.com starts at $19/user per month billed yearly, with a 14-day free trial and no credit card required. For full plan details and AI resolution limits, check the pricing page.
AI-powered customer service bots are automated systems that use artificial intelligence to manage customer interactions. These bots provide quick and accurate responses, handle multiple requests simultaneously, and work around the clock. These bots also continuously learn and adapt, making them highly effective tools for generative AI customer support.
Chatbots can proactively engage potential customers by using personalized greetings tailored to their behavior on your website. By initiating conversations at the right moment, such as when a visitor appears interested in a particular service or product, chatbots can turn casual browsing into meaningful interactions. This not only captures the visitor's attention but also converts these interactions into sales opportunities, ultimately boosting engagement and increasing conversion rates.
You connect your content: website URL, help center, product docs, or uploaded files. ChatBot.com scans it all, builds a knowledge base, and starts answering customer questions based on what it learns. It keeps context throughout each conversation and hands off to your team when something needs a human. Setup takes minutes.
Website chat, Messenger, WhatsApp, SMS, email, and more. Every conversation lands in one inbox inside Text, so your team and your AI agent share the same customer history and context, no matter where the message came from.
Yes. 14-day free trial on every plan. No credit card required. Connect your website, customize your AI agent, and go live the same day.
AI chatbots manage customer interactions by using conversational AI to understand and respond to user queries in real time. These AI-powered chatbots can be integrated into websites, apps, or messaging platforms to provide reliable customer support. They can resolve customer issues, assist with troubleshooting, or provide information such as order status. AI bots are designed to handle repetitive tasks while improving the overall customer experience through personalized, context-aware conversations.
Chat bots can proactively initiate conversations with customers, making them a powerful tool for marketing. They educate users about products and services through interactive dialogues, collect leads by engaging visitors, and pass these leads to email marketing lists. Furthermore, chatbots can be deployed on landing pages to boost conversion rates by guiding users through the buying process or answering any questions they might have. This personalized approach helps businesses build stronger relationships with potential customers and improves the effectiveness of their marketing campaigns.
To ensure your ChatBot.com complies with data protection requirements or other requirements you may be subject to, you can add options for obtaining user consent, allow them to review your Policies or other important documents. You can fulfill your data protection and electronic communications requirements. Your users can be informed about the data processing and can consciously agree to it. We've prepared a detailed tutorial that guides you step-by-step through configuring your ChatBot.com for these purposes. In the tutorial, you'll learn how to set up consent mechanisms, include a link to your Privacy Policy or other document, or fulfill your information obligations according to regulations. To access the instructions, click here.